Fatboy
New Member
Getting payment up-front is a great way to avoid the extra efforts.
We started a "50% to 100% payment-up-front" policy 6 months ago (except for credit-worthy clients with a great track record.) We require the other 50% upon delivery (prior to releasing the product or service.)
Our sales have increased, while our bad-debt has gone to almost zero. Also, we no longer provide "art mock-ups" or any type of design work without a payment up-front.
It took our sales team a couple weeks to get comfortable with, and they still occasionally slip (and we get burnt- but less often!) but the new mantra is "O.K., all I need is a credit card number to get started. Do you do Visa or Master Card?"
If they hesitate with the payment, we let them know they can call back when they're ready to commit. We also follow-up via email marketing. Our entire company has improved in efficiency and profitability since going with the payment program.
Thanks,
Chris
To me this is one of the best all time reply s on signs101. This sorts all the hassle out one time!