I do not speak for Arlon. However, I can say that we have sold thousands of rolls of Arlon products since 1990. Arlon makes a great product and stands behind it. We have had a handful of issues over the years which Arlon ALWAYS took care of. In my opinion, it's not the issues you have, it's how you handle them that makes a good company great.
As far as GTX goes: The only laminate Arlon specs with this product is 3220. We have seen failures when the product is stretched and over-used for a calendered media. Also, Mimaki ink seems to destroy the adhesive when laminated too fast.
Our failures have been few and far between, even when the product was over-used Arlon replaced it. If your not getting the same service I would guess it's the vendor you purchase from, not Arlon.
In any event, sorry to hear about the problems some have had.
Ryan
I'm a little confused here. 3220 = cast lam, 4560 = calendared vinyl. The 3420 I asked about above = calendared. Shouldn't it be a 4560/3420 pairing? That is what my supplier is selling me. Though they do also offer a "wrap pack" that has the 4560 and 3220 on their website, which has been wrong before.As far as GTX goes: The only laminate Arlon specs with this product is 3220.
I like hearing others feedback who have used it before. Could it be just a specific batch or 1 years batch? Just what a certain supplier received, or hit and miss?
Replacing a bad roll is not what I would call "standing behind their product" it sounds like Flame could potentially lose a few accounts over this. Is arlon gonna reimburse for his time or ink? I doubt it. No one really stands behind their product like they really should in my opinion if you get bad product you need to get reimbursed for ink and labor.
I offer that type of warranty and would love to see more dealers do the same but thats why I dont sell avery or arlon also. Sometimes my products are a little bit more but the client has piece of mind that they are really covered when I tell them this product will work like I said it would work.
Getting replacement product for material that was clearly used outside of it's intended use is pretty good in my book.
You don't sell Avery or Arlon, which of your material manufactures pay for labor/ink/overhead/travel/pr damage/ etc, that come from a product failure? Are you saying you are personally going to cover all of those cost in the event of a problem?
Flame when you say dry did you properly unspool the graphics so air could migrate between layers or perhaps lay out the pieces on tables?
chalk it up as a life lesson and move on,...
User error.. you are operating out of manufacturer spec by not allowing the ink to dry sufficiently. Arlon's a good company to deal with, and will most likely just take care of you. If they happen to test samples and see evidence that there was not enough dry time, who knows...
I'm not saying you're whining.. But, I do know that I don't remember the circumstances of every job we print throughout the year.