In the past month, I've had 4 clients return because their magnets fell off their cars. One person even came in before it fell off to show us how the edge was rolling. We remade the magnet (at our cost) and sent him on his way.
I attributed it to a fluke, user error, etc. We were a little stumped though, because we actually put the magnets on all the cars, so I knew they fit properly and the car was clean underneath. Two weeks ago, a friend was telling me how someone they knew just got magnets from our competitor, and they didn't stick to anything. This got me thinking.
The next day, a new sign supply sales rep comes around, so I ask him if he's had any problems with magnets recently. He said yes, he's sent out 4 replacement rolls in the past month. So has anyone else had problems with ProMag .030 roll magnets? I purchased this defective roll on Nov 21, 2012, and I'm incredibly annoyed that when I called my supplier two months ago, they ignored my complaint. Like an idiot, I continued to use the roll since it was supposed to be fine, and now I'm finding out that many others have had issues in the recent past.
So a heads up to anyone who purchased ProMag in the past few months, you may have a bad roll, even if they don't admit it.
I attributed it to a fluke, user error, etc. We were a little stumped though, because we actually put the magnets on all the cars, so I knew they fit properly and the car was clean underneath. Two weeks ago, a friend was telling me how someone they knew just got magnets from our competitor, and they didn't stick to anything. This got me thinking.
The next day, a new sign supply sales rep comes around, so I ask him if he's had any problems with magnets recently. He said yes, he's sent out 4 replacement rolls in the past month. So has anyone else had problems with ProMag .030 roll magnets? I purchased this defective roll on Nov 21, 2012, and I'm incredibly annoyed that when I called my supplier two months ago, they ignored my complaint. Like an idiot, I continued to use the roll since it was supposed to be fine, and now I'm finding out that many others have had issues in the recent past.
So a heads up to anyone who purchased ProMag in the past few months, you may have a bad roll, even if they don't admit it.
