Had the same deal with Merritt, not knocking them as they were just too busy for my small job and there's nothing wrong with that. They did send me to Typestries who got me out of a bind on a banner, sent the file at noon and it shipped yet that afternoon. They have also been very prompt with responding to all of my inquiries. I would have no problem relying on them for anything that I need quick. I would feel comfortable using any of the merchant members here though.