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RJ900X Activation error

Discussion in 'Mutoh' started by Riderz Ready, Jan 7, 2017.

  1. Riderz Ready

    Riderz Ready New Member

    1
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    Jan 7, 2017
    Of course this happened on a Friday trying to get another RJ900C set up for a large project with a tight deadline.

    We made a critical error when in a hurry and entered the wrong serial number. With that said we did receive an activation code but for the wrong serial number

    Product Name: RJ-900XA
    Serial Number: HB4A002196
    Activation Code: 0D1110CC000014DC

    The actual serial number is HB4A002195

    When we go back and try to register the correct number we get a "null" error file attached. We even tried registering as a new customer but still get the same "null" error. Just hoping against hope someone has an idea or we will be forced to wait till Monday.
     

    Attached Files:

  2. chrisphilipps

    chrisphilipps Active Member

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    7
    18
    Jun 5, 2009
    Wharton, NJ
    You have the serial number typed in wrong in the picture. It looks like you have HB40002195, charge it to HB4A002195 and it should work.
     

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