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RJ900X Activation error

Discussion in 'Mutoh' started by Riderz Ready, Jan 7, 2017.

  1. Riderz Ready

    Riderz Ready New Member

    Jan 7, 2017
    Of course this happened on a Friday trying to get another RJ900C set up for a large project with a tight deadline.

    We made a critical error when in a hurry and entered the wrong serial number. With that said we did receive an activation code but for the wrong serial number

    Product Name: RJ-900XA
    Serial Number: HB4A002196
    Activation Code: 0D1110CC000014DC

    The actual serial number is HB4A002195

    When we go back and try to register the correct number we get a "null" error file attached. We even tried registering as a new customer but still get the same "null" error. Just hoping against hope someone has an idea or we will be forced to wait till Monday.

    Attached Files:

  2. chrisphilipps

    chrisphilipps Active Member

    Jun 5, 2009
    Wharton, NJ
    You have the serial number typed in wrong in the picture. It looks like you have HB40002195, charge it to HB4A002195 and it should work.

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