Need Help Roland BN-20 scratching noise on roll advance

[Fruv]

My BN-20 is making a scratching noise while printing as the roll advances. It's coming from the left hand side of the machine. It only does this during printing; normal advancing of the roll does not produce this sound.

 

[vondegroot]

Clearly hitting the media clamp! You need to adjust immediately, or learn to use the machine without. I never used them when I owned this machine.

Everytime that head skates across that clamp and touches it, it's a risk for head damage.