Recently bought this printer brand new about a month ago and we have it setup with the most current and up to date version of Flexi 12 but the print / cut alignment is off.
The printer produces beautiful prints but has never print / contour cut correctly from day one with Flexi.
The Tech that delivered the printer has performed all the calibration tests and setups and showed us from his personal laptop that it did perform an accurate print / cut result but he was using Versaworks and not our Flexi.
The people at Flexi suggested we perform and output size compensation test as the only remedy they could think of, which we did and no better results. Beyond that, Flexi is saying it's the printer and not their software. They're saying they have many other customers who own the VG-540 and successfully use Flexi 12 without this issue. So the question is why are we getting this result?
Here's what we've tried:
To eliminate the possibility of a bad cable, I purchased a brand new crossover cable and I made certain it was a crossover cable and not a standard Ethernet.
Roland suggested that we update the firmware, which we did update to version 2.7
Within Flexi from the Rip/Print screen, we’ve tried sending jobs as a print only jobs with crop marks and the contour is off.
We’ve also tried sending jobs as hybrid jobs with “no crop marks” and this seems to contour a little more accurately but still not good. The larger the print job, the more inaccurate the contour cut on the print.
We’ve also tried sending jobs as a hybrid jobs with crop marks. The machine will not automatically detect the marks, so we have to remove the print, line it back up and manually scan. It will detect the marks but again the contour is way off.
We did make an observation that we thought looked strange but the people at Flexi said it was okay. In the rip / print screen in Flexi, when you select an option that says "with crop marks", the cutter name that appears
is not the VG-540 but rather the XC-540 which is a different model.
Hoping anyone that has experienced this or something similar to this might be able to shed some light on this issue for us.
Thank you for your help
The printer produces beautiful prints but has never print / contour cut correctly from day one with Flexi.
The Tech that delivered the printer has performed all the calibration tests and setups and showed us from his personal laptop that it did perform an accurate print / cut result but he was using Versaworks and not our Flexi.
The people at Flexi suggested we perform and output size compensation test as the only remedy they could think of, which we did and no better results. Beyond that, Flexi is saying it's the printer and not their software. They're saying they have many other customers who own the VG-540 and successfully use Flexi 12 without this issue. So the question is why are we getting this result?
Here's what we've tried:
To eliminate the possibility of a bad cable, I purchased a brand new crossover cable and I made certain it was a crossover cable and not a standard Ethernet.
Roland suggested that we update the firmware, which we did update to version 2.7
Within Flexi from the Rip/Print screen, we’ve tried sending jobs as a print only jobs with crop marks and the contour is off.
We’ve also tried sending jobs as hybrid jobs with “no crop marks” and this seems to contour a little more accurately but still not good. The larger the print job, the more inaccurate the contour cut on the print.
We’ve also tried sending jobs as a hybrid jobs with crop marks. The machine will not automatically detect the marks, so we have to remove the print, line it back up and manually scan. It will detect the marks but again the contour is way off.
We did make an observation that we thought looked strange but the people at Flexi said it was okay. In the rip / print screen in Flexi, when you select an option that says "with crop marks", the cutter name that appears
is not the VG-540 but rather the XC-540 which is a different model.
Hoping anyone that has experienced this or something similar to this might be able to shed some light on this issue for us.
Thank you for your help
