you can call it what you will, fact of the matter is, my peeps make FAR less mistakes and pay MUCH greater attention to detail when they know they will have to fork out money out of their pocket for their stupidity.
also just fyi, i dont let anyone but me use any of my machines including lam, printer, cutter, paper printer.
most errors are from stupid mistakes that the employee just wasnt paying attention.
example...last employee that just quit had 500 8.5 x 11 full color 4/4 sheets to tri fold. i sat him down at production table, showed him exactly what i wanted done, and gave him a few examples. i explained that this paper had to be hand folded and to be careful and take his time to do it right. i asked if he understood and he noded and said he understood. dumb a** folded every one of them wrong and customer kicked it back and i had to redoo. it was a rush job that should have made me look like a hero...instead now im the butt head that did not get the job done and i lost the customer...even though i made it right...
example...another peep that used to work here...i had a job for 5k business cards....very simple, all she had to do was cut them on our 10 up business card slitter. she ruined ALL 5000 of them by skewing each one. if she would have just looked at one she could have easily seen that it was unsellable. i had to do that whole job over also.
i provide excellent training in every aspect of this business and will not let an employee do something without supervision without being fully trained for that part of the job. these are examples of increadibly stupid errors that could have been avoided if the employee had paid attention...i really dont see why i should have to pay for stupidity like that.
and after i started the policy of employee screw it up employee pay for it, its amazing that those kinds of errors just dont happen near as much anymore.
mark galoob
