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Sign Warehouse

Tintman928

Tintman928

New Member
I'm not sure if this is where to post this or not, so if it needs to be moved than please do so, Thanks.

Sign Warehouse, I've had good experiences with you, but today's experience was by far THE WORST EVER!!! I call @ 8 this morning to place an order for a job for a great customer, and request Saturday delivery so I can get job completed. I get a call @ 2 this afternoon informing me that they can't do Saturday delivery because it isn't offered in your system........ ARE YOU KIDDING ME!!!!! I've gotten Saturday deliveries from you before! You need to update your system, I have no problem getting Saturday deliveries from other mfg I deal with. Looking for new suppliers now for heat transfer materials, and will be going to Fellers for all my vinyl needs now, what a completely pathetic way to run a business. :banghead::banghead::banghead::banghead::banghead:
 
HulkSmash

HulkSmash

New Member
Tintman928 said:
I'm not sure if this is where to post this or not, so if it needs to be moved than please do so, Thanks.

Sign Warehouse, I've had good experiences with you, but today's experience was by far THE WORST EVER!!! I call @ 8 this morning to place an order for a job for a great customer, and request Saturday delivery so I can get job completed. I get a call @ 2 this afternoon informing me that they can't do Saturday delivery because it isn't offered in your system........ ARE YOU KIDDING ME!!!!! I've gotten Saturday deliveries from you before! You need to update your system, I have no problem getting Saturday deliveries from other mfg I deal with. Looking for new suppliers now for heat transfer materials, and will be going to Fellers for all my vinyl needs now, what a completely pathetic way to run a business. :banghead::banghead::banghead::banghead::banghead:
Click to expand...

you about everyone else hates SWH.

welcome to the club.
 
phototec

phototec

New Member
Tintman928 said:
I'm not sure if this is where to post this or not, so if it needs to be moved than please do so, Thanks.

Sign Warehouse, I've had good experiences with you, but today's experience was by far THE WORST EVER!!! I call @ 8 this morning to place an order for a job for a great customer, and request Saturday delivery so I can get job completed. I get a call @ 2 this afternoon informing me that they can't do Saturday delivery because it isn't offered in your system........ ARE YOU KIDDING ME!!!!! I've gotten Saturday deliveries from you before! You need to update your system, I have no problem getting Saturday deliveries from other mfg I deal with. Looking for new suppliers now for heat transfer materials, and will be going to Fellers for all my vinyl needs now, what a completely pathetic way to run a business. :banghead::banghead::banghead::banghead::banghead:
Click to expand...


Sign Warehouse does NOT do delivery, they use UPS, and UPS offers Saturday delivery, so what is the problem?

I get over night delivery all the time, place an order by 3:00 pm and have it the next day, however I do admit I have never run that close to need Saturday delivery.

Have you called and discussed this with a top manager, maybe he could do something for you?


:omg:
 
Tintman928

Tintman928

New Member
Sign Warehouse told me their system doesn't give them an option for Saturday delivery. I've gotten Saturday delivery from them before, on an order THEY screwed up, and had to get me the right product. If the customer would have gotten to me with enough time to order, no problem, but they called me at home Thursday night, for something they just found out they needed shirts for. I can't control when customers need things, all I can do is deliver when they need them by. Sign Warehouse should do the same. Maybe I'm wrong, and big suppliers shouldn't worry about customers who need to have things delivered on the weekend.
 
S

Stealth Ryder

New Member
If you are willing to pay the high price the carrier charges for Next Day/Saturday delivery they will ship it to you as requested...
 
Bigcat_hunter

Bigcat_hunter

New Member
Maybe you just got a new sales guy or something. They have done overnight on Saturday for me with no problem. I have a hard time seeing why people don't like signwarehouse. I have had nothing but great experiences from their salespoeple to the tech's. Great folks. I see no reason to shop anywhere else.
 
T

TDFcustomSL

New Member
Bigcat_hunter said:
Maybe you just got a new sales guy or something. They have done overnight on Saturday for me with no problem. I have a hard time seeing why people don't like signwarehouse. I have had nothing but great experiences from their salespoeple to the tech's. Great folks. I see no reason to shop anywhere else.
Click to expand...

I too have had nothing but great help and good luck, besides never getting my free sample media when I bought my printer.
 
401Graphics

401Graphics

New Member
I was also thinking it was probly a new salesperson that didnt know.

I havnt had any issues with signwarehouse at all, except for when they were out of my favorite cheap *** banner material for a few weeks.

They've been calling me a few times a week trying to 'get my business back' probably thinking i went elsewhere, but the truth is business is veryyyyy very dead for like 2 or 3 months for me and havnt needed any supplies.

My 2 favorite sales girls are Leisa ex: 2114 and Charlie ex: 2128
 
DizzyMarkus

DizzyMarkus

New Member
OPS Question --------------

I have been using the Imprintable Spectra Eco Flex products on all kinds of apparel. It wears and washes nicely for heat transfer. The onlu draw I dont care for is if its a LARGE solid graphic the material kinda sounds like a patch but is still very soft feel.

http://www.imprintables.com/product/spectra-eco-film,316,64.htm

One thing I can say for Fellers is they are consistant :0) and my Rep seems to take care of me.

Markus
 
B

bdawg8527

New Member
only thing sign warehouse is good for is a price match. Ive order media that they said they could slit. They over charged on the slitting and when it showed up it wasn't slit! Then they said that the core is too small and that they could not do it. Ive received the wrong product and had too many problems. They have better deals on 651 and 631 so I just have fellers price match. (up to $30 cheaper sometimes). Plus fellers $100 free shipping is great and ive never had a problem with them.
 
Tintman928

Tintman928

New Member
Wasn't a new sales guy, it was Rhonda who I've been dealing with for over a year now, she has been there a LONG time. Just stupidity on their shipping department, had same issue with the accounting department, waited 5 months one time to charge my card for a purchase. Card had since expired, and had a new card with a new #.......... Sign Warehouse is just a joke IMO.
Thanks for the options and opinions. Next week I will go shopping!
 
the graphics co

the graphics co

New Member
Like you and many others on here SW burned their bridge long ago with me.

I bet they didn't put the order in when you ordered it and rather than own up to it they make an excuse like we can't do Saturday delivery.
 
T

TDFcustomSL

New Member
+1 for Charlie!!

401Graphics said:
I was also thinking it was probly a new salesperson that didnt know.

I havnt had any issues with signwarehouse at all, except for when they were out of my favorite cheap *** banner material for a few weeks.

They've been calling me a few times a week trying to 'get my business back' probably thinking i went elsewhere, but the truth is business is veryyyyy very dead for like 2 or 3 months for me and havnt needed any supplies.

My 2 favorite sales girls are Leisa ex: 2114 and Charlie ex: 2128
Click to expand...
 
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