neato
New Member
Client:
Hey Phillip,
Hope all is well!!! I have a request! I've been looking through XXX's files for our current business card MS Publisher files or image or pdf, and I am finding nothing. Did you design them? If you did, can you send me the publisher file or high quality graphic of the XXX and the XXXXX cards?
Thanks!
NOTE: I designed these years ago and have already sent them the files they needed. Obviously now they want them to do they're own "graphic design" in publisher. No problem...
Me: Hi XXXX
I don't work in publisher but I can sent the PDFs. Do you need all of them that we've created? Or just one version of each?
Client: If you have it with empty space where names and titles would go, that would be best!!
Me: Great! See if these work for you. (I create a blank version of each for him and send him the PDFs)
Client: They work well! Did you also have XXXX & XXX blank name badges?
Me: Sure! See if this work for you.
I send an invoice for $15 for all 4 files, my minimum revision charge.
Client: (copies his boss) ALSO...Why are you charging $15 for something you have already generated and delivered? Nothing new was made!
This was last week, I've heard nothing back after calmly explaining that I bill for my time and if I'm asked to do something that takes time, there will be at least a minimum charge.
Still no response.
Think it's time to raise my prices again.
BTW this is NOT one of my great sign customers.
Hey Phillip,
Hope all is well!!! I have a request! I've been looking through XXX's files for our current business card MS Publisher files or image or pdf, and I am finding nothing. Did you design them? If you did, can you send me the publisher file or high quality graphic of the XXX and the XXXXX cards?
Thanks!
NOTE: I designed these years ago and have already sent them the files they needed. Obviously now they want them to do they're own "graphic design" in publisher. No problem...
Me: Hi XXXX
I don't work in publisher but I can sent the PDFs. Do you need all of them that we've created? Or just one version of each?
Client: If you have it with empty space where names and titles would go, that would be best!!
Me: Great! See if these work for you. (I create a blank version of each for him and send him the PDFs)
Client: They work well! Did you also have XXXX & XXX blank name badges?
Me: Sure! See if this work for you.
I send an invoice for $15 for all 4 files, my minimum revision charge.
Client: (copies his boss) ALSO...Why are you charging $15 for something you have already generated and delivered? Nothing new was made!
This was last week, I've heard nothing back after calmly explaining that I bill for my time and if I'm asked to do something that takes time, there will be at least a minimum charge.
Still no response.
Think it's time to raise my prices again.
BTW this is NOT one of my great sign customers.