SP300 USB Problem

[noregrets]

Hi,

I am unable to connect to my SP300 today.... I am getting the windows error "USB Device is not recognised"

At first I thought it was the cable, so tried about 3 different cables just to be sure. Didnt work. Reset the computer and the printer, to no avail.

I have also tried this on our laptop and got the same error.

Has anyone struck this before?

Thanks heaps
Rob

 

[w2csa]

Rob,
Are you having any other USB problems?
Chris

 

[Capital Signs]

Is this only happening with the printer, or other periferals?

Do you have any bangs in your device manager?

I know you said you tried on your laptop , but it's still good to double check.

 

[noregrets]

Thanks for the fast replies, no other usb problems, other devices are fine. Device manager is OK too....

Thanks

 

[cdiesel]

Are you plugged into the same USB port as before? I know sometimes the computers will think it's a different device if you move the cable to a different port.

 

[w2csa]

If you are using a USB HUB it might be deffective.
Also, like Chris mentioned, if you plug into a different port, I have seen sometimes I've had to refresh my driver.

 

[TresL]

Also when you power cycle the printer, make sure and turn the side switch off as well.
Not just the front power.