We have a 60" Graphtec 8600. I haven't had a different brand for a plotter, but I do like the Graphtec. I don't think it's necessary to have a tech come in for set up, but that is coming from someone who has set up equipment a few times before. It's not exactly plug and play because you need to download the drivers and the cutting software from their website. One great thing about Graphtec is their customer support, which I can't say about all of my vendors. They almost always answer the phone and are extremely knowledgeable, so during your set up if you don't have a tech you could call in and get help.