Summa D160R usb connection problem

[bigben]

For some time now I have a connexion problem with my summa D160R. It's connected via USB since there is not an ethernet port on this model. When it's connected to my PC and cutting via winplot, I lost the connection after every job. I need to unplug the usb and reboot the cutter. If I connect it on my mac mini and caldera for print&cut, I don't have this problem. So I'm assuming it could be a driver problem on my PC, but even if I reinstall winplot ans summa cutter control, I have the same problem.

What should I do next?

 

[papabud]

your usb driver could be corrupted or the physical port could be failing

 

[bigben]

your usb driver could be corrupted or the physical port could be failing

If I use the 2 usb port on my PC, I have the same problem. So It coud be the USB driver then?

 

[papabud]

you could try to uninstall the port driver and reinstall it and see if that helps

 

[SignBurst PCs]

I would try to find an up-to-date version of the USB driver as well as physically check each USB port on the computer (front and back) for problems such as bent pins (contacts). You might also check the Event Viewer logs to see if you are having problems with any USB devices (other than the Summa).

 

[bigben]

I would try to find an up-to-date version of the USB driver as well as physically check each USB port on the computer (front and back) for problems such as bent pins (contacts). You might also check the Event Viewer logs to see if you are having problems with any USB devices (other than the Summa).

So I've uninstalled the driver and install the latest one. I will physically check the port (I have the same problem from the 2 ports in front of my tour). I don't have any problem other than with my cutter.

 

[timgo]

I think that another device is also connected to your PC via USB port.
Remove all the devices from your PC and only plug in your summa D160R.
.
Or is a hardware installed in your PC with a USB connection.
Connect your summa D160R. on another pc with winplot,

 

[AToor]

I had the exact same issue right now on my summa s2t160. Unplugging AND restarting the machine helped reseat the usb handshake. Did you ever find out a solution to the issue?

 

[bigben]

I had the exact same issue right now on my summa s2t160. Unplugging AND restarting the machine helped reseat the usb handshake. Did you ever find out a solution to the issue?

Nope. Still unplug and reboot when it happen.

 

[Joe House]

Are you using any extenders or hubs? If so try plugging directly into the PC with a good cable 10 ft or less.

Good luck

 

[Attila Nagy]

Use shorter or thicker cable

 

[netsol]

is it an aftermarket add on usb card?
EITHER WAY
go to device manager expand the list
rkght click on each usb port and update driver

download usb oblivion, run the program to clear all usb history (with the device unplugged
reinnstall

back in device manager, go to each usb port, go to properties, then power management & uncheck

 

[netsol]

that setting should not be allowed to exist...