Summa D60 stops in the middle of jobs!?

[Pat Whatley]

One of my beloved Summa D60 U plotters has developed the annoying habit of stopping in the middle of cut jobs, sitting for 10-15 seconds, then shooting forward 5 feet before beeping and acting like it's resetting. This is not real conducive to actually getting any work done with it.

I've watched the display when this has happened and nothing flashes like it's losing power (power supply replaced six months ago). This all occurs after FlexiSigns Production Manager has completely sent the file. The USB cable was swapped out with one from another Summa plotter and we still have the same problem.

Also, while I'm at it, this plotter occassionally "forgets" to pull vinyl forward. When cutting these plotters usually roll out four feet of vinyl, cut that, then roll out four more feet (guessing at the length) and cut that, continuing until the job is complete. Sometimes, however, this thing will "forget" to roll out the vinyl, try to cut it, then give me an axis error when the tension is too high.

Any ideas?

 

[Pat Whatley]

Updating with an answer in case anyone ever searches and runs across this.

Summa tech support called and walked me through resetting the plotter completely back to factory defaults. Took all of three minutes and so far the problem is corrected.

Seems that when you replace a power supply you're supposed to do a full reset but when I don't pay any attention to that part of the instructions because I'm swamped it causes problems down the road. Minor little electrical glitches can "confuse" the circuit board and resetting back to factory defaults corrects that.

So....if you're having this problem call Summa and their lifetime free tech support...

and follow the stinking instructions.

 

[bobwire]

When i replaced my power suppy i didnt do a full reset and i do once in a while have a funny glitch and have to power off and reset everything and end up loosing 1 to 3 feet of vinyl. Did you do the reset thru the menu.
Thanks, bobwire

 

[PaintBallMan]

I think Bob forgot the "?".
So Pat give to us an answer, Plz.
Tks.