Summa WinPlot Issue Help

[Behrmon]

WinPlot has stopped talking to our ST2160.

"Could not open Summa Socket Cutter" followed by "Failed to get media size, Failed to open cutter communication port".

Summa Cutter Control is talking to it just fine.

Onxy CutServer is communicating to it just fine and cuts away.

I've reinstalled WinPlot with no change, Rebooted everything with no change.

Connection is Ethernet, matching IPs between Cutter Control and the plotter.

RIP is Windows 10pro with updates off, Ver 1703

Any help would be much appreciated. TIA

 

[FatCat]

What is your emulation mode in Summa Cutter control under User Configuration set to? I know we've had some weirdness where it has switched between AUTO and HP/GL and thus causes weird communication issues on our Summa D140. I think we always leave ours set to auto, but once in a while it switches to HP/GL on its own for some reason and then it doesn't work until we switch it back...

 

[Behrmon]

What is your emulation mode in Summa Cutter control under User Configuration set to? I know we've had some weirdness where it has switched between AUTO and HP/GL and thus causes weird communication issues on our Summa D140. I think we always leave ours set to auto, but once in a while it switches to HP/GL on its own for some reason and then it doesn't work until we switch it back...

Maybe it's this stomach bug or maybe I'm an idiot right now but I don't see where in Cutter Control that is? That you btw!

 

[Behrmon]

Also as a note, when I refresh the connection Ethernet lights up Green then the Green Light goes off in the "Status" section top Right, I've never noticed before whether it normally stays lit up?

 

[Behrmon]

Can anyone tell me if their Status light remains lit up in WinPlot whether it be USB, Ethernet or OposCam?

 

[JP4]

I also have weird connection issues with winplot. I have a 10ft cable which they say only have a 6ft cable. But my shop layout does not allow me to have that short of a cable. I would mount a laptop near the cutter but that would insert even more steps in my production process.

 

[AF]

IP conflict? DHCP turned on?

 

[Behrmon]

IP conflict? DHCP turned on?

Yes DHCP is turned on. Never had this issue before.

 

[autoexebat]

Did you ever find a solution for this ? I just got mine brand new today and I have this with the USB .... USB works fine but no communication in cutter control .. If I refresh it , its blinks a few times and goes away ..

 

[PHILJOHNSON]

I would check your port selection in Winplot to make sure you have the correct port selected. You can do the same thing in cutter control and you can either have the program try to automatically detect the communication type or manually assign it. If you have it connected via USB I would ensure you have the latest USB driver installed and the correct port assigned. That should get the communication working between the cutter and cutter control and Winplot as well.

Best regards,

Phil Johnson
Airmark Corporation
(800)527-7778, ext 112
philj@airmark.com