supplier issue

[parkedcar]

I am not going to mention names unless they do not take care of this, but i just want to get your take on this.
I recently purchased 2 simpo signs from a local supplier. They did not have them in stock but told me they would be drop shipped to me. I ask how much and am told they were something like $41 a piece and i should have them in about a week.
Right after i order, i see the charge on my card of $95.xx. Sounds about right. $80 something for the signs and around $10 or $12 to ship.
I get the signs on time, deliver to the customer and all is well.
Then i notice that the company billed my card and additional $45 2 weeks after i paid! I call and they inform me its the freight fee/ drop ship fee.
I asked to speak with a manager because this is unacceptable. Manager isnt in so i leave a voicemail. Called again today with no luck.
Does that sound right??? How can they charge $45 2 weeks after i placed the order? And to pay a total of $55 (give or take) for shipping?
I feel like i should have been made aware of any outrageous shipping fees when i placed the order. Plus its not my fault they do not stock what they advertise in their catalog.
What would you do in this situation???

 

[Circleville Signs]

I'd simply inform them that if they ever want to have mine, or any of my collegue's business again that they will fix it.

 

[CS-SignSupply-TT]

Send the email with the "CHARGEBACK" for the $45; put it in dispute and wait for the phone call from your supplier asking WHY?

 

[royster13]

This one of the reasons I like doing business with suppliers that take PayPal.....No possible way they can run any extra charges through...

 

[elsignshop]

i think i know who the supplier is cause i had the same crap happen to me and i told them it was the last time i be doing business with them. they charged me $98 dollars on my card and the ink was only $69 dollars, so i was like damn they charged me $29 for shipping. then a week later they charged $12 shipping again. i was like wtf. i called and never got it fixed. sorry if i killed your thread.

 

[ChicagoGraphics]

I bet the company is Grimco?

 

[d fleming]

I bet the company is Grimco?

 

[parkedcar]

Wasn't grimco. And still havent gotten a call back.
The thing is, they did something similar in the beginning of the summer. They fixed it and i gave them a second chance (stupid me).
This will no doubt be the last time i do business with them.

 

[slappy]

wow... i've never had an issue with Grimco yet, at least i don't think... but i don't handle the credit card statements either. So i guess i should look into it. Thanks for the head up. I've ordered alot of screen printed reflective parking signs and blank parking signs and other items from them. Guess i should watch out and at the same time check to see if this has occurred to me also.

 

[John Butto]

Always ask from now on when they do not have it in stock and have to get it from their Newfoundland office. Grimco never charges me for shipping.

 

[slappy]

Wasn't grimco. And still havent gotten a call back.
The thing is, they did something similar in the beginning of the summer. They fixed it and i gave them a second chance (stupid me).
This will no doubt be the last time i do business with them.

pheww


please share though. Because this is kinda messed up. I'm sure it's happening to others and they don't even realize it.

 

[SignManiac]

Send them a link to this thread and tell them there are 20k members here that may be influenced by the way they handle their mistake...

 

[slappy]

Send them a link to this thread and tell them there are 20k members here that may be influenced by the way they handle their mistake...

or you could simply out them and probably have half of the 20k members here looking attheir statments for the "2 week aftercharge" and show up with pitch forks and torches with ya ..

 

[parkedcar]

Still no call backs... If this isnt resolved today i will let you know who they are.

 

[StarSign]

Why Grimco use Newman Signs for Traffic Signs

 

[threeputt]

Just wondering, has this been resolved?

 

[shakey0818]

Send them a link to this thread and tell them there are 20k members here that may be influenced by the way they handle their mistake...

 

[Freese]

I bet the company is Grimco?

Don't use Grimco very much but never have had issues with them in any aspect

 

[Jackpine]

I have never had a problem with Grimco. They have always given excellent service.

 

[Marlene]

I have never had a problem with Grimco. They have always given excellent service.

me too.

have you gotten a call back yet? you are right that you shouldn't have to pay more for items they have for sale but don't have in stock. I've had to have things drop shipped from other companies and it takes a little longer but that is all, no extra charges. good luck. if they don't take care of this, out them and let us know so we don't deal with them