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That ink will void your warranty!!!!(*&*&^%

wonsngis

New Member
Cptcorn & Farmboy; I certainly understand your point of view and I can't really fault your logic. However (as anyone who has converted an XL1500 to Sericol inks can attest) there are instances where a 3rd party ink can actually be superior to OEM.

Bear in mind, too, that many of the 3rd party ink suppliers are actually the one making the OEM inks as well.

Just do your due diligence when making any decisions regarding what ink you put in your machines and you'll be OK.
 

MachServTech

New Member
As a technician I have been involved in several situations where the Manufacturer declined to honor a warranty based on 3rd party inks in the machine. The way they (the printer manufacturer) get around it is to have the dealer (which is who the vast majority of service technicians work for) deny service calls unless they pay a hefty "re-certification" fee and convert back to oem.
This is a very common practice in our industry.
 

Tim Aucoin

New Member
Why is everyone so heavily focused on their warranties of their machines?

The real issue is whether or not your vinyl manufacture will warranty your prints using 3rd party inks. I'm not sure about everyone else, but I have a lot larger sum of capital tied up into my end products than the cost of my printer. Vinyl manufactures' warranties are backed by extensively testing oem inks with the product. They can offer a warranty, because they have test results showing that these inks are compatible with their product.

I sleep well at night knowing that 3M protects my product outside of my shop. Who cares about the printer, its disposable.... Your product, brand, image is not... I know for damn sure I'm not going to risk that over a couple thousand dollars worth of ink savings.

:thumb::thumb: It ain't broke, so I don't need to fix it. I pay a little more for using Roland Inks, but so what? I make a very, very good mark-up on my inks, and to take a chance and switch to a third party for inks who may or may not be around in a few years is not worth the risk to save a few bucks. Just my two cents!
 

cptcorn

adad
Cptcorn & Farmboy; I certainly understand your point of view and I can't really fault your logic. However (as anyone who has converted an XL1500 to Sericol inks can attest) there are instances where a 3rd party ink can actually be superior to OEM.

Bear in mind, too, that many of the 3rd party ink suppliers are actually the one making the OEM inks as well.

Just do your due diligence when making any decisions regarding what ink you put in your machines and you'll be OK.

I'm not questioning the quality level of the inks. My question is. What if I have a failure on $250k worth of work? If I have any problems with any of my 3M products, I'm 100% for sure I will be taken care of. I use what they stand behind and recommend. You can replace broken parts for pennies. I'd much rather be replacing a $25,000 printer, than $250,000 in work.

If this would happen, most companies would close the doors. Not a risk I'd be willing to take just to save a few dollars on some ink.
 

wonsngis

New Member
I'm not questioning the quality level of the inks. My question is. What if I have a failure on $250k worth of work? If I have any problems with any of my 3M products, I'm 100% for sure I will be taken care of. I use what they stand behind and recommend. You can replace broken parts for pennies. I'd much rather be replacing a $25,000 printer, than $250,000 in work.

If this would happen, most companies would close the doors. Not a risk I'd be willing to take just to save a few dollars on some ink.

I understand what you're saying and I don't disagree in principle. The risks of such a situation are very low, however.

Just to play devil's advocate- how would the media manufacturer prove that you weren't using OEM inks?
 

Gino

Premium Subscriber
The way it was explained to me many years ago is quite simple.

These machines are made to run at certain temperatures, certain consistencies and all kinds of other little incidentals. The ink was tested and runs according to their standards. For another ink [third party] to run equally as well, it would have to be stepping on patents and other infringements. Therefore, they have to change the recipe to some degree... which is gonna change something and possibly hurt some parts or innards of the machine.

To save only pennies, but possibly create many headaches and lost time searching for answers and court rulings... just doesn't make any good sound business sense to me.
 

premiercolour

Merchant Member
I understand what you're saying and I don't disagree in principle. The risks of such a situation are very low, however.

Just to play devil's advocate- how would the media manufacturer prove that you weren't using OEM inks?



:U Rock: Made my day!
 

andy

New Member
If your machine has a Xaar print head (which many do) then you might find some interesting information at this link;

http://www.xaar.com/default.aspx

From what I understand a lot of printer manufacturers don't actually have the know how to design and develop print heads... all they do is buy a complete, ready to go unit from a specialist like Xaar and stick a different label on the head.

If you own a grand format printer it's well worth carefully examining all the components.... if you can find manufacturers names and part numbers there is nothing stopping you from buying your spares direct.... that's all the printer "manufacturer" does after all.
 

premiercolour

Merchant Member
The way it was explained to me many years ago is quite simple.

These machines are made to run at certain temperatures, certain consistencies and all kinds of other little incidentals. The ink was tested and runs according to their standards. For another ink [third party] to run equally as well, it would have to be stepping on patents and other infringements. Therefore, they have to change the recipe to some degree... which is gonna change something and possibly hurt some parts or innards of the machine.

To save only pennies, but possibly create many headaches and lost time searching for answers and court rulings... just doesn't make any good sound business sense to me.

While oem for Roland can make such "good ink", it is possible for another oem company in the world be able to make such good ink. There is stereo type of 3rd party ink quality lesser oem which is true- most of them.

For countries in Asia, there is no room for oem ink to survive because everyone else is using 3rd party. There is almost no shop using oem ink because it is not possible to compete with the rest when the rest offering $.50 sq and you want to charge say $1 sq. In result, brand new mutoh machine from mutoh distributor in Asia come with open firmware which means, you dont need mutoh cards to work with 3rd party ink. Does it ring the bell? Other wise, Mutoh will be taken out by other large format printers.

I see advertising in China is very strong. Larger show than SGIA or ISA is now in China (China Sign Show) Do you think they use oem ink for their advertisement? Repeat above- NO. Does 3rd party ink work on your precious Mutoh/ Mimaki/ Roland? I leave that to you.
 

NZDR-Payne

New Member
I would have to agree with fieldcenter on this one, eventhough we are competitors in the 3rd-party ink business. 3rd-party ink got a very bad wrap several years ago due to inferior products being brought into the US from overseas. Today there are many satisfied users of 3rd-party ink (yes, there are horror stories as well) who are saving thousands of dollars a year in ink costs.

Is 3rd-party ink right for your shop? Only you can decide that. Just keep in mind that printer manufacturers don't manufacture ink (there might be one or two exceptions). Printer manufacturers outsource ink production to a "3rd-party" ink supplier. There's no reason why another ink manufacturer couldn't supply an ink that is as good, if not better, than the "OEM" ink.
 

cptcorn

adad
I understand what you're saying and I don't disagree in principle. The risks of such a situation are very low, however.

Just to play devil's advocate- how would the media manufacturer prove that you weren't using OEM inks?
I'm 99.9% sure that they can distinguish the chemical footprints of ink that's been printed on their material. Have you ever toured 3M's testing facility?
 

ProWraps

New Member
my little thread is blooming :blush:..

but i have to say that if you think 3M will setup up to the plate to help you fix a problem with a media failure because you used OEM ink, you got a serious surprise coming.

those two little words "installer error" are very powerful. are you 3M certified? if not, then worrying about ink is the least of your problems. have you looked at the 3M warranty matrix?

that will give you nightmares at night.
 

wonsngis

New Member
:rolleyes: Look, what I know, I know from experience. I have YEARS of experience running 3rd party inks in 2 Mutoh Toucans, a Seiko Colorpainter and an HP Scitex XLjet. Now my Gandi 1224 has been through 3 OEM ink formulations (all from companies that also produce "3rd party" inks).

I have used Nazdar/Lyson, Triangle, and Sericol inks on millions of dollars worth of jobs printed on vinyls from Avery, 3M, and Oracal.

Consider that in the first 2 years of running 3rd party inks on the Seiko, we saved over $30,000 in ink costs with no sacrifice in quality or reliability.

I have NEVER, had a printer or output failure due to any of these inks.
 

premiercolour

Merchant Member
my little thread is blooming :blush:..

but i have to say that if you think 3M will setup up to the plate to help you fix a problem with a media failure because you used OEM ink, you got a serious surprise coming.

those two little words "installer error" are very powerful. are you 3M certified? if not, then worrying about ink is the least of your problems. have you looked at the 3M warranty matrix?

that will give you nightmares at night.

Not sure if they will work with your 250k job especially due to 3M media failure.
 

Techman

New Member
The desktop printer world has this challenge of third party inks.

Let me cite a few lines from the repair tech's check list when repairing a phaser printer on site. These are right off the check list as written in the tech's service manual.

Do you notice any evidence of non OEM inks?
Do you suspect usage of non OEM inks?
Do you see non OEM ink packaging or wrappers around the storage centers for the printer?
Do you see any non OEM inks in the printer loader?
Do you see any non OEM ink residue inside the chassis?

A yes on these questions will void the print head warranty. This has been tested and was confirmed by a few who tried to get an expensive repair via warranty. It was later that a particular third party ink supplier picked up the warranty repair for using their ink system.

So it seems that warranty can be voided if certain conditions are not met.
 

MachServTech

New Member
Do you notice any evidence of non OEM inks?
Do you suspect usage of non OEM inks?
Do you see non OEM ink packaging or wrappers around the storage centers for the printer?
Do you see any non OEM inks in the printer loader?
Do you see any non OEM ink residue inside the chassis?

Once again this is a tactic to make the technicians deny service at the dealer level...removing themselves from involvement.
 

Gino

Premium Subscriber
Ya know, this is getting to be like a survey that has no meaning.

For those that don't trust 3rd party.... aftermarket or whatever else they're called inks for whatever reasons.... why is that wrong ??

If anyone wants to use any ink in their printer, that's not warranted or recommended..... that's quite Okay with probably everyone on this site. However, to make statements about what's happening in China with their care for other industries livelihood, I could care less.

While its a well-known fact that these manufacturers don't actively make the ink... they still set the requirements and if another ink performs 100% like it.... there must be some stepping on toes going on... otherwise, you wouldn't see all the fine lines of writing in your agreements.

Along with that thought.... another well known fact is the selling of the machine is one thing, but the selling of supplies is what most suppliers are after these days. The supplies to keep these babies running is where it's at and most of you selling third party whatever it is... is just trying to make a sale.

It's the exact same theory as a customer walking into your sign shop and asking for an 18" x 24" aluminum 2-sided sign.
  • You quote him... $65.00
  • He says.... wow, that's up there.
  • You come back with, I'll do it on this great plastic substitute PVC for $45.00
  • Ah, that's still a little steep.
  • Okay, I have just the thing for you.... Corroplast. Only cost ya $25.00
  • Sold !!


Now, the customer has agreed to a lesser product for lesser money. Who's fooling who ??



If the manufacturer wanted to sell third party ink... they would've made that stuff their first choice and labeled it as their own. For some reason... and it's not being tied up in a contract...... NOPE !! It just so happens, they know what works best for the longest period of time and for as little out of pocket cost and least amount of headaches happening. They still want your business in the future. They're not going to steer you completely in the wrong direction.... on purpose.

Third party inks are on the market so people that don't mind taking chances can save a little money. If you like to gamble and take chances, that's exactly what you are doing. Saving money while doing it, but still taking a calculated chance.

I'm not condemning their use or condoning it. It's a fact.... it's on the market and you guys need to sell it to stay in business, but to indicate some of your facts as you have suggested... is just a 'Used Car Salesman's Pitch' in my opinion. No need to use scare tactics, and say the obvious... like another company can make a perfect ink. That might be so, but the manufacture doesn't see it that way and I will stay on the side of the people that stand behind me and my equipment.... not the say-so from someone I don't know or have a history with me.

As for Roland, when A V E R Y had their many problems... within a year or two.... Roland removed A V E R Y as a supplier for almost all of their products and replaced them with mostly more 3M products. They saw the problem and changed to save their many customers any future problems. There was no big media announcement, but for those in tune with their business..... they knew what was going on.


Can you honestly say that by using OEM products and supplies I am doing something wrong ??
Would you honestly recommend to me to change when nothing is wrong ??
I probably do such a low volume that it doesn't effect me the way it would someone like wons. However, my own supplier who sells both OEM and aftermarket says he has the perfect inks for me and I could save a ton of money, but he says to me.... you stay where you are the happiest. It's your baby and you do as you see fit.
 
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