The answer is "NEVER"

My answer would have been ALWAYS, as long as you pay 100% in advance.

 

One thing they don't teach in accounting is profit vs. blood pressure. Some people are not worth the aggravation.

 

Declined business many times for those reasons, Yeah i have rough times but i am not desperate to let people run my business.

Always have had them come back in the end though and be nicer

 

Good one RJ

 

I agree. But if you get paid in full up front, where is the aggravation?

I can see firing a customer because they are a PITA to deal with if they are always overly picky and waste your time in the design process, especially on small jobs. But from reading the OP I gathered he was firing him because of payment issues.

 

As long as I will be the boss here, I will decide who I'm gonna work for and pick the jobs that will please me. I have no staff and small overhead so there's no money good enought to force me to do a job for an energy sucker or someone who see me as a cheap "letter maker". I do signs & vehicle graphics for living for 23 years now, worked my a** off more than I should, extended my work shift over weekends to accomodate guys that couldn't come on weekdays... No matter if the customer pays in full up front, if he doesn't treat me with the respect I deserve, he can go somewhere else. If a guy is falling into my "black list", there's nothing he can do to get back into my business. I know many of you will comment on my way to do business but I think it serves me well the last decades. I always have jobs scheduled a month ahead and I have weeks over 60 hours all year long. My best customers are with me since the beginning in '89 and wouldn't do business with any others 'cause I respect 'em and always do my f****g best to deliver "la creme de la creme" as if it was for me.
I have good and bad days like everyone else but all in all, this job is awesome. When I see jobs I've done +10 years ago and they still look like they were made last month, or when the design / colors are still "trendy", I sleep tight knowing I gave my best. I'm not the best one out there but I know they got plenty for their money.

 

His money stinks the same as anybody elses money, so I don't see any reason why you can't continue and just demand payment up front.

On the other hand, if he's draining you of time and energy everytime he wants something then let it be known to him...and move on.


JB

 

how much were the coro signs?

 

We had someone come in 19 months after his 5 coro lawn signs were done, looking to pick them up. Like you, we made them without a deposit on the fly (he called to order them, has done a pretty good amount of business with us before, etc, etc.) I must have called, no joke, 50 times to remind them that the signs were never paid for or picked up. When the d-bag finally does show up he says "I'm here to pick up the signs I ordered a few months ago." Right.

We have a bunch of folders that are taped closed with red vinyl. If that person comes in again, we make a big deal of cutting the folder open and let them know that they are 100% upfront from this point forward. And I do agree with you about firing clients... we have a bunch of people who we won't do work, no matter what the price.

 

Likey, likey.

The best tire store here in town used to keep a big whiteboard with a list of dead beat customers right behind the counter for all the customers to see.

Nothing beats a little shame and peer pressure to make a guy pay his bills...especially when their friends remind them.

JB

 

and your cost was likely less than $99....

pick your battles my friend. the negative press from this guy will cost you much more in the long run.

 

Good for you. I wouldve done the same. In fact, I have.

 

negative press from a d-bag = nothing

 

NEver fear bad press from any one.

 

ProWraps ... hate to tell you firing an A-hole customer is the best advertisement there is!

45 years in this biz ... and I have fired many customers.

I worked off of repeat and referals ... never advertized!

I have had new customers say that they were told to be careful not to p*** me off ... and asked why?

I told them that either their price would go up due to the "A-hole Surcharge" or that I would fire them.

...and I never lacked for work!