Urgent need help

[FeLiXXX]

Hi.
This time I realy need help. This weekend I have to instal fresh operating system. Now I cant use my plotter.
I use Flexisign 8.1. At production manager I cant see port for plotter, I try all ports but no success. Before I install new Windows it work, But I cant remember how I make it run last time. My operating system is windows 7, plotter is rolanc cj-500 converted to sc-500. Plotter is conected with usb to parallel adapter. In production manager I select my plotter but there is no usb001 port like it was before. And I notice that my desktop printer is also not listed in port section(it was before).
Can anyone help me with this? Please...

 

[FrankW]

The problem with the output ports is an issue of incompatibility between Windows 7 and Flexi 8.1. You should have to use at least Flexi 8.6 for Windows 7.

 

[J Hill Designs]

You should have to use at least Flexi 8.6 for Windows 7.

..or expect to do a bit of fiddling

 

[FeLiXXX]

I install flexi 10. Now I can select port for my plotter it is USB_Printer_0. But, I cant load color profiles. So I can cut but I cant print. Any suggestions?
I realy dont know why I cant select port in flexi 8.1. Like I say before I use flexi 8.1 on win 7 over one year.

 

[player]

Have you tried right clicking on the icon and clicking "troubleshoot compatibility"?

 

[FeLiXXX]

hmmm..I didnt.
Where is this icon? Devices and printers?
I dont understand why in 8.1 version I dont see port in 10 version I see plotter port and I can cut in 10 version.

 

[player]

Right click on your Flexi icon.

 

[FeLiXXX]

@player thank you!!! It worked...you are the best.
Right clicking on the icon and clicking "troubleshoot compatibility" this is solution.
Thank you.

 

[RustyNZ]

Had same issue no USB_Printer_0 in Flexi 8.1 Win 7 64 bit, set Flexi and Production Manager to compatibility mode for Windows XP Service pack 2 and tested all good.

Note: I had to use USB_Printer_2 so just be aware it might not be 0, try them all.

 

[studio 440]

this was urgent in June 2014 hope you fixed it

 

[RustyNZ]

this was urgent in June 2014 hope you fixed it

I think it's still helpful to add what I found for anyone who searches and finds the same thread. Only trying to help.