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Vinylmaster pro help

Discussion in 'General Software' started by PROBIRD, Jan 14, 2011.

  1. PROBIRD

    PROBIRD Member

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    Jul 4, 2005
    Is there anyone alive at vinylmaster?
    Been trying to reregister my software since daylight savings time unregisters it for 3 days, and nothing. Emailed tech support, no help.
    Now what do you people think i need to try?

    Please help, i am losing money and customers.

    Thanks for any suggestions.
     
    Tags:
  2. Deaton Design

    Deaton Design Very Active Member

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    Feb 19, 2005
    I recently upgraded to the newest version, and had a question for tech support. They got back to me pretty quickly. Shaun usually monitors these boards, maybe he will chime in.
    The reply I got back from support was this email: futurecorporation@iifuture.com
     
  3. PROBIRD

    PROBIRD Member

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    Jul 4, 2005
    Hopefully Shaun will chime in i am at wits end trying to get the program registered, emailed 1, fast reply, rplied back what it was doing and received the foolowing email back:
    Hi Jerry



    You must be typing incorrect numbers – computers are dumb i.e. the info must be exact.



    Thanks

    FUTURE CORPORATION LTD.

    I have typed in the numbers at least 20 times, and nothing but "server is busy" or "you have exceeded the reregister attempts", Before they changed the website it was no problem reregistering, now this. I emailed 2 or 3 times today and no reply.
     
    Last edited: Jan 14, 2011
  4. shaunmorrell

    shaunmorrell Member

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    May 16, 2003
    New York NY
    I beleive this is all sorted now.
     
  5. PROBIRD

    PROBIRD Member

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    Jul 4, 2005
    No it has not been sorted out, i changed back my date to make it work.

    Should i try again to register it?

    Thanks.....
     
  6. shaunmorrell

    shaunmorrell Member

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    May 16, 2003
    New York NY
    Changing the date back on that version just changes the Computer ID Number by one or two digits. You will find that if you set the correct date you will have a new Computer ID Number meaning you will need to go to the Legacy Registration page at www.vinylmaster.biz type that in along with your Customer Number to get a new Registration Number to then type back in.

    Please note: V2.5 and below is no longer compatible with computer hardware and later versions of Windows inc. 7, Vista and XP SP3, and has long since past it’s expected working life. There have been many upgrades and the program was completely rewritten and released in late 2010.
     
  7. PROBIRD

    PROBIRD Member

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    Jul 4, 2005
    Okay, still does not work.

    Am i suppose to buy the upgrade for getting it to work?

    This is the first time this has ever happened and is driving me crazy. As for not being compatible with my computer, it has ben on here since new and never given me this problem.
     
  8. shaunmorrell

    shaunmorrell Member

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    May 16, 2003
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    VinylMaster

    The upgrade is a complete re-write that was started years ago and finally completed late last year. It took many years of very hard and long work.

    I understand that you are frustrated with the old version and the fact you have to reset the date. But the last time we wrote a line of code for that version was around 2003 i.e. a very long time ago.

    Every time your system gets updated by Microsoft or you install a new program or virus checker etc. your registry settings are changed, as are some fundamental processes on your system. This is why very old programs no longer work correctly because they were never designed for the environment they find themselves in.

    So in answer to your question, yes at some point you will need to upgrade to keep your software up-to-date with Windows and your computer hardware. Software like mostly everything else reaches the end of its useful life at some point – the version you have did this many years ago once Vista and Xp SP3 were released.

    Thanks,
     
  9. Techman

    Techman Major Contributor

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    But it should never stop working with XP. If it worked correctly with XP in the first place he wouldn't be having this problem.
     
  10. shaunmorrell

    shaunmorrell Member

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    May 16, 2003
    New York NY
    Unless it’s Xp Service Pack 1 and on an old Pentium 4 and never connected to the Internet and never updated and no other software is ever installed, then No, that's not the case - Service Pack 2 causes problems but these can usually be worked around, but service pack 3 causes irreconcilable problems.

    But it’s more than that, post 2005 virus checkers, registry cleaners and other programs cause many problems for V2.5 and below because it’s a 16bit program and has serious compatibility issues.
     
  11. shaunmorrell

    shaunmorrell Member

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    May 16, 2003
    New York NY
    BTW that version was written for Windows 9* and 2000 and not Xp.
     
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