searched it out and found that a total re-install was the only fix.
Whoever told you this is dead wrong,,,
Personally, I have never used a reformat /install for a software problem. This one included.
Paid for removers are usually the one that infected you in the first place. NEver purchase a paid for remover.
Always consult a local genuine geek if it becomes a problem you cannot handle. Do not listen to uninformed posts on a BB including this one.
I see at least three posts above that are total and complete bullscatology.
The latest re-directors infect the entire machine. You cannot operate control panel. You cannot run anti virus. You cannot run combofix. You cannot access cleaner scanner sites. You cannot operate task manager... The whole goal is to get you to a site to buy their fixer for about $30 bux.
The problem is the problem will come back every time unless you remove the core problem code. So let me post one hint on how to decide when to clean it yourself or listen to some misinformed post on a board verses getting a real geek to help you.
If you do not know what a host file is.. Then you are beyond your ability to fix this problem.
I have an idea.. Make a specific designation in the signature that assures us who has the competence and ability to make certain suggestions concerning computer technical work..