Their recommendations are to buy more machines or get an industrial class machine.[/QUOTE]
It's like that with almost everything isn't it? In the eighties I bought a BMW thinking it was my traveling sales solution. It was durable and definitely a cut above the time in quality, but still left me stranded a couple of times, with limited and expensive service options compared to a newish Ford every several years. Or how about cordless tools? Can buy 'industrial' Hilti which are definitely higher quality, but service is sparse and they are pricey, versus buying 'decent' Ridgid' or whatever at Home Depot with lifetime replacement. Maybe a solution is to have a relatively inexpensive backup (I had two used 25500s for a while) and/or a service plan on the critical machines. I feel your pain.
It's like that with almost everything isn't it? In the eighties I bought a BMW thinking it was my traveling sales solution. It was durable and definitely a cut above the time in quality, but still left me stranded a couple of times, with limited and expensive service options compared to a newish Ford every several years. Or how about cordless tools? Can buy 'industrial' Hilti which are definitely higher quality, but service is sparse and they are pricey, versus buying 'decent' Ridgid' or whatever at Home Depot with lifetime replacement. Maybe a solution is to have a relatively inexpensive backup (I had two used 25500s for a while) and/or a service plan on the critical machines. I feel your pain.