There will never be a refund for sales taxes collected before you have their signed documents in hand. The date at the bottom of that exemption form is when you can start giving them tax-free items.... if they are truly reselling these items. If they are using this stuff for their own use... the tax exemption certificate doesn't do diddly for them.
Here in PA.... and probably just about any other state where one collects sales tax for their state.... someone has to pay the sales tax.... for said items. Either they pay upfront.... or
THEY are collecting it from their end-user, but anyone collecting these taxes must be known to the state they are doing so. Someone must be paying the taxes somewhere along the line and if this guy isn't re-selling, then he has to pay. These are not business supplies and this kind of advertising is not tax exempt by any means.
I'm a little surprised you are having such a hard time understanding these very simple rules of collecting sales tax for your business.
You only need to ask them one quick question..... do you have a sales tax exemption number ??
If so, are they re-selling this product. Their number and category will tell you that and it will be asked on your certificate.
Have you ever read one of your certificates. Simply having someone's number on file is not enough. You need their entire business name, address, who and what title the person signing has with the company and it has to be a current 2010 certificate. The certificate
MUST be dated. You get one of these every year and you must re-new your customers yearly or you can still be fined and get in a lot of trouble.
Reason being, someone might lose their tax exemption status for any number of reasons, so part of your job is keeping your records current.
We've had customers like churches, businesses and other things
SAY they were tax exempt, but they couldn't produce a legitimate number after years of being in business.
How current is your tax exemption status ??