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Whats the best way to ask for..

Discussion in 'Newbie Forum' started by DnDSigns, Nov 5, 2009.

  1. DnDSigns

    DnDSigns New Member

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    Whats the best way to ask the customer for their logo in a vector format? Most of them look at me like I am crazy. And if they don't have it in vector format, whats the best way to go from there??

    THANKS!!
     
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  2. Just Another Sign Guy

    Just Another Sign Guy Very Active Member

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    the best way is to include an artwork charge in every new clients order and to avoid the conversation completely, it isnt worth my time because 9 times out of 10 "if' they have artwork it is unusable or needs repair and they dont want to pay for it to be fixed because they 'supplied' you with what you asked for.... if they have vector art they already have a sign guy.
     
  3. D&Tgraphics

    D&Tgraphics Very Active Member

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    "Do you have your logo in a vector format?"

    "Well, seeing you don't have it in a vector format then, I will have to redraw it and it will cost ---- ."

    :rock-n-roll:
     
  4. zmatalucci

    zmatalucci Very Active Member

    Which graphic design company created your logo? Oh, you designed it? Okay, can you supply me with the vector file? No, that's fine, we can supply you with a vectorized file that will be accepted for all types of t-shirts, print, etc. for $x's. You will be able to utilize this format for any advertising venue you may encounter.
     
  5. Sign Works

    Sign Works Very Active Member

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    First off you need to establish a complete understanding of exactly what it is that you are talking about, vector is NOT a format! It is a type of computer graphic image, no wonder they are so confused, how can you expect the customer to understand what your talking about if you are using incorrect terms?

    http://en.wikipedia.org/wiki/Vector_graphics
     
  6. Artildawn

    Artildawn Member

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    if they had it designed, ask them for the format they cant open :D

    The average customer doesn't have AI or Corel, or, .... so they can't open them.
     
  7. Mosh

    Mosh Major Contributor

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    We have a sample poster of a jpeg enlarged and vector art enlarged. If they think we are full of it we enlarge the jpeg they gave us and print it out full size on our laser printer.
    This shows them, most of the time they say "looks good on our computer", and I tell them they are right but it is only 1" tall.
     
  8. Bly

    Bly Very Active Member

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    Tell em it'll cost em $120 to rework their file and they soon start ringing their designer if they had one.
     
  9. Pat Whatley

    Pat Whatley Major Contributor

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    I've always felt that "Hey a$$ho!e, will you give me your damn vector art before I charge you out the a$$ to recreate it?" worked fairly well.
     
    Last edited by a moderator: Nov 6, 2009
  10. redline graphics

    redline graphics Member

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    :roflmao::roflmao:
     
  11. Get the logo in what ever format they have it and send it to Eric at the Vector Doctor. s'what I do all the time.
     
  12. signage

    signage Major Contributor

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    :goodpost: but don't forget to charge for this!
     
  13. Marlene

    Marlene Major Contributor

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    it depends on the customer. if you are making a sign for an established company like Allstate or Coca-Cola, they have access to files. Joe the plumber will have, at best , a crappy .jpeg if they have anything at all. some do have art work that they have paid for but most don't. you can have a pre-made artwork requirement sheet that they can use to ask for correct files without you having to explain what is what. Dan's advice is good as you can pretty much assume that you will be converting a low res .jpeg or doing some work to get a file that you need. just include the cost in the job without having it broken out as they will assume that because they provided artwork that it isn't needed.
     
  14. scootinbob

    scootinbob Member

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  15. TheSnowman

    TheSnowman Major Contributor

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    Tell them it'll probably be $50 to re-work it, but you can manipulate it then. Then, scan it in, or forward it to The Vector Doc. and make cash on the deal, and have a perfect file.
     
  16. Just Another Sign Guy

    Just Another Sign Guy Very Active Member

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    seems like this one pops up every few months. i have never seen results from this site that any of my clients would accept. it will never be a replacement for manually recreating artwork...ever
     
  17. weaselboogie

    weaselboogie Very Active Member

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    I'm amazed at what customers can dig up once they find out they're getting additional charges.
     
  18. Jillbeans

    Jillbeans Major Contributor

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    I am dealing with this once again and it is so frustrating.
    I do have a deposit, but it was with the understanding that their designer would send me the proper files.
    Just doing a search instead of asking this same question....again.
    Love....Jill
     
  19. iSign

    iSign Major Contributor

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    I realize this post was last years conversation... but I also see that Sign Works is on-line right now, so i gotta ask... are you still so sure the word "format" is incorrect? It's not a "file format" (like .eps or .pdf) ...but I see no reason to imply that use of the term "vector format" is part of the source of confusion... and to take such a rigid point of view that it is wrong terminology, and then paste that link in strikes me as funny when the wiki link uses that term too:

     
  20. iSign

    iSign Major Contributor

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    Jill, I confess that I have not done nearly as much with my blog as I had hoped to do by now, and not much at all on my FAQ page, but i always knew one of the things I would want on a FAQ page would be to discuss this topic, so that is the one thing I did get on there last year.
    Check it out!
     
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