Gino, I deal with Brian at the branch you speak of. On one specific item we buy in bulk, they give us great prices, and the quality and consistency of said item from them is higher than out other sources. So, I'm guessing either the others constantly get bad pallets, or knowingly buy off quality. So, happy customer here. I still prefer the family run Pioneer out of principle so I do support them when I can.
-Rick
The guy who called me was
[FONT="]Dave Leedom from [/FONT][FONT="]Customer Development.[/FONT] Nothing he said intrigued me, mostly because they don't handle anything I like or want. Also, if it's the same company... or should I say the same employees running the show as before, I never cared much for them, either. No one ever seemed competent at their job, service or knowledge. I'd either get wrong supplies, someone else's order or stuff I never even ordered.
I dealt with a guy named Jeff Arnold, up in Connecticut on and off for years and got fantastic service and his knowledge was superb. However, it was only good for big ticket items. Here's hoping these guys will follow suit. Only time will tell. We are very loyal to our present vendors and will not leave them, unless I find we can save 15% or 20% or a much superior product.
I also am starting to see a trend. It seems some Grimco distributors are better equipped with knowledge and pricing compared to some others. The main Grimco, or original place, I understand cannot be touched in any area and keeps a very good
happy customer base.
