Happyprinter
New Member
Recently I have been having color issues with our Epson GS6000. Past year it has printed like a champ. We are currently running Wasatch RIP. In the past we have had to call tech support on occassion and always gone thru the same issues that I will list. Lately it will not print colors consistently. Tried everything we could think of to correct the problem. Epson even changed both heads out. Still having issues. Finally installed the Colorburst RIP that came with the unit. Problems went away. Called Wasatch in the am. Was told they would get back with us. 2 hrs later called again. Was told they would get back with us. Finally at 5 pm called and told them that we would not get off the phone until someone helped us. Finally someone in tech support picks up the phone and like usual, has no idea what the problem could be. Has to be the media was one comment. By the way it's the same exact media we've ran thru this thing for a year. Also, I left out one detail. When we called them we were told our tech support had ran out yesterday. About 6 months ago when our tech support ran out we had problems with our unit also, but after paying for another 6 months the problems miraculously went away. Coincidental??? So anyway we paid another 6 months worth today. It was 3 pm when we finally were able to pay for the support and were informed that we needed new codes to update our program. Which brings us back to 5 pm. Finally get the codes. Update the printer. Tech still has no idea what the problem could be. Informs us that it is close to 6pm so he cant help us any longer today, buy will call us back in the am. If it's going to play out like it has in the past we will end up calling them back at 10 to get a response. From their past performance, and current performance, and having been in the business for 30 yrs, and having dealt with alot of tech support, I can safely say WASATCH has the worst, undertrained, undependable tech staff I have ever dealt with!! It is NEVER THEIR PROGRAMS FAULT. As my graphics staff reminded me this afternoon. Out of all the calls we have ever made to them, this has always been their M.O., and they have never given us an answer on any questions concerning their RIP that have worked. We have always had to figure the problem out on our own. Has anyone else had problems with WASATCH or am I the only unlucky one? Thank you for letting me vent. I can probably sleep better tonight but will be frustrated again tomorrow.
