Circleville Signs
New Member
Umm...i'm guessing you haven't checked Grimco's pricing lately. They are FAR from the cheapest.
Not even sure where your comment is coming from - and what occurred is FAR BEYOND "rudeness".
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- Thread starter Circleville Signs
- Start date
Umm...i'm guessing you haven't checked Grimco's pricing lately. They are FAR from the cheapest.
Not even sure where your comment is coming from - and what occurred is FAR BEYOND "rudeness".
HulkSmash
New Member
What are you talking about? Who mentioned anything about pricing...
CheapVehicleWrap
New Member
I have my CCW permit and I keep a 20 gauge under the front counter
See. This all could have been prevented.
qmr55
New Member
That's china, not Grimco!
I really doubt Gary used Grimco because they had cheaper prices, I think he expected higher of them as they are one of the biggest companies around. But we all know that doesn't always translate to the best service...
BigfishDM
Merchant Member
Lol it amazes me that someone would be so rude to a client, I am sure that guy will lose his job and if not he should. What a corndog!
Gino
Premium Subscriber
I don't know how close or far away they are, but maybe a phone call to a rather higher up person telling them you intend to stop by soon, that you'd like to make sure they'll be there so as not to waste a drive.... you'd like to clear up past, present and if they'll be any future dealings between your and their companies. Be tough, firm, but polite. No sense having it sound like you might've instigated this thing or helped fuel the debate. I'm sure the driver will be lying is butt off to save his job with the company.
I just love face to face confrontations. Shake hands when meeting the guy and then loudly state your case and demand what he intends to do about it. If it's a woman shake hands when meeting and then loudly state your case and demand what she intends to do about it. I'm not big or burly, but I'm frickin' loud and get right down to the nitty-gritty and make sure I'm heard throughout the building.
From what you've described, you might walk away from there with a few free deliveries and someone buying you lunch, so go in there hungry.
Don't expect free merchandise or money back. That's not cool. Get an apology, your tummy filled and get a 1/2 gallon bottle of your favorite booze on your next delivery and then go home.
I just love face to face confrontations. Shake hands when meeting the guy and then loudly state your case and demand what he intends to do about it. If it's a woman shake hands when meeting and then loudly state your case and demand what she intends to do about it. I'm not big or burly, but I'm frickin' loud and get right down to the nitty-gritty and make sure I'm heard throughout the building.
From what you've described, you might walk away from there with a few free deliveries and someone buying you lunch, so go in there hungry.
Don't expect free merchandise or money back. That's not cool. Get an apology, your tummy filled and get a 1/2 gallon bottle of your favorite booze on your next delivery and then go home.
Moze
Active Member
This is like the FedEx driver that threw the flat screen tv over the fence. Clearly not something that should be tolerated by the company, but the driver is likely the type of employee that doesn't see himself as representing the company, when in fact he clearly does.
The same is true with the Grimco driver. Whether he is directly employed by Grimco or not, when he's delivering your product, he's a representative of theirs and should act accordingly.
As mentioned, he may have been having the worst day of his life, and he took it out on you.
The bigger concern is whether or not Grimco corrects the issue.
The same is true with the Grimco driver. Whether he is directly employed by Grimco or not, when he's delivering your product, he's a representative of theirs and should act accordingly.
As mentioned, he may have been having the worst day of his life, and he took it out on you.
The bigger concern is whether or not Grimco corrects the issue.
gabagoo
New Member
The driver wanted you to help him carry in, let me get this....3 sheets of Coro? 15 pounds? WTF? I help my drivers when I have 10 or 30 sheets, but 3? what a D bag
Get his azz fired!!!
I probably would have hung out till 4:45 on the Friday just because I know from past experience the stuff would never show on time Monday...Now having said that you may have had to leave or maybe the dink would show up at 6
Get his azz fired!!!
I probably would have hung out till 4:45 on the Friday just because I know from past experience the stuff would never show on time Monday...Now having said that you may have had to leave or maybe the dink would show up at 6
CheapVehicleWrap
New Member
Keep them shrimp frozen
ChicagoGraphics
New Member
All that fuss, for such a small order?
jayhawksigns
New Member
When we were getting serviced out of the KC branch, we had a lot of issues with the quality of substrates that came in, 3rd party, and they always blamed the warehouse.
We had used N&F out of Springfield a lot, now they are owned by Grimco, and their truck is servicing us. To this date we have never had the problems shipping substrate that we have had through KC.
Either blame the branch or the shipper, but I prefer seeing a Grimco/N&F labeled truck pulling up rather then some 3rd party.
We had used N&F out of Springfield a lot, now they are owned by Grimco, and their truck is servicing us. To this date we have never had the problems shipping substrate that we have had through KC.
Either blame the branch or the shipper, but I prefer seeing a Grimco/N&F labeled truck pulling up rather then some 3rd party.
Craig Sjoquist
New Member
Excuse me ... Your a fine person from what I've read from you, except this.
We all can not get along all the time, nor can we all deliver on time perfectly.
Myself just found out there is even Grimco here in town,
Anyway what you describe is just plain pissing contest.
Being upset because of delivery late don't blame ya, is all your deliveries 100%
The guy not wanting to leave, he was just pissing on ya yes uncalled for but really he didn't like ya, the ball starts to roll when you didn't want to help unload no biggie but to him it was.
Bashing Grimco over this lol what a laugh, if something like this upsets you, you should build up your inventory so delivery problems do not happen.
Your in business does not give you the right to slam people for not being like you.
We all can not get along all the time, nor can we all deliver on time perfectly.
Myself just found out there is even Grimco here in town,
Anyway what you describe is just plain pissing contest.
Being upset because of delivery late don't blame ya, is all your deliveries 100%
The guy not wanting to leave, he was just pissing on ya yes uncalled for but really he didn't like ya, the ball starts to roll when you didn't want to help unload no biggie but to him it was.
Bashing Grimco over this lol what a laugh, if something like this upsets you, you should build up your inventory so delivery problems do not happen.
Your in business does not give you the right to slam people for not being like you.
HulkSmash
New Member
who cares? I treat all my customers the same. 100 dollar job, 100,000 dollar job, shouldn't be different.
CheapVehicleWrap
New Member
Circleville Signs
New Member
Craig,
No offense, but either you didn't read the entirety of what I posted, or else you are the most laid back human being on the face of planet earth.
This guy started yelling at me, AFTER he had interrupted a phone call with a client, to demand that I help in carry in 5 sheets of coro. AFTER he had tried to lie to both myself, Grimco, and his boss about his arrival time. AFTER they had already screwed up one delivery.
This was not a "pissing match". This was me, being in the right, although slightly annoyed, and then telling someone to leave my property - which is 100% within my rights to do.
The only bashing of Grimco that occurred was with the way they handled the situation, considering it resolved with a simple "I'm Sorry". If you choose to let people walk all over you, when YOU are paying THEM to provide a service, IN YOUR OWN PLACE OF BUSINESS - well, then that's your call. I'm not.
gabagoo
New Member
seriously? Why would he have to help a guy unload 3 sheets of coro? and some magnetic.... wow...pretty sure unloading is part of his duties don't ya think?
tsgstl
New Member
Until recently we only used Grimco for street signs and their Golf tournament signs. They owned a majority of the Fast Signs in St. Louis in the 90's so I didn't want to help my competition. I am not picky on pricing, I would rather have good customer service. My go to supplier got bought out by Grimco recently. All of the employees are now Grimco employees. When this happened we dropped our fax line because there just is no need for it anymore. Anyway Grimco now emails invoices sending them to a email that no longer exists. We documented telling 6 different employees letting them know we were not receiving invoices and gave them the new one (funny thing is we got their promotions on the correct email) Finally after 3 months I get a call from Grimco "we are getting worried about your outstanding balance." We finally get everything straight. Just a couple days later we receive a email stating that our account is frozen and that it will go to collections if not paid by X days.
I was furious and told them the situation in a email with my check and said this is no way to make a happy transition with a 16 year customer of your newly acquired company. Never once did I have a late payment to any supplier. I never got a call or apology.
I recently needed something I could only get from them and I got a old employee from my old supplier. He had no idea about the situation and apologized but I am still not sold on Grimco. Fellers I felt treated me unfairly before and I rarely use them. I'm not a big complainer, I don't want free stuff just good customer service. If a mistake is made, be honest. If not I wont use you.
I was furious and told them the situation in a email with my check and said this is no way to make a happy transition with a 16 year customer of your newly acquired company. Never once did I have a late payment to any supplier. I never got a call or apology.
I recently needed something I could only get from them and I got a old employee from my old supplier. He had no idea about the situation and apologized but I am still not sold on Grimco. Fellers I felt treated me unfairly before and I rarely use them. I'm not a big complainer, I don't want free stuff just good customer service. If a mistake is made, be honest. If not I wont use you.
rjssigns
Active Member
Gary I am way ahead of you. Use to use Grimco exclusively then our business changed. Started ordering from Rayco then went to Feller's.
Anyhoo, I decided to give Grimco a shot again since I needed to re-stock the shop. Found out you have to register before you can see pricing or even order. 20 minutes of my life I will never get back and it never functioned correctly i.e. got me registered.
So I jetted an e-mail to customer service and explained my plight. Which took two days because someone was on vacation. The e-mail started like this: First off...blah blah blah. That got me going right there. Then she proceeded to tell me they have this double secret to the trade only sight so my clients can't see what I pay for materials. That tore it.
I went on to explain the "dirty little secret" of our shop. Material costs are the smallest part of the jobs we do. You are paying for our talent, experience, equipment, inks, overhead etc... Besides which there are a thousand other sights that sell product that are accessible to any schmuck with an internet connection. And she missed the biggest point of all, I was willing to give them M-O-N-E-Y in return for supplies! (wieners)
I will never spend a dime with Grimco ever again.
I am so glad our shop makes CSM our top priority, must be why we get more and more jobs. In these economic times poor CSM will break the back of even the strongest company, and they seem to be well on their way.
I'll go lay by my dish now.
Anyhoo, I decided to give Grimco a shot again since I needed to re-stock the shop. Found out you have to register before you can see pricing or even order. 20 minutes of my life I will never get back and it never functioned correctly i.e. got me registered.
So I jetted an e-mail to customer service and explained my plight. Which took two days because someone was on vacation. The e-mail started like this: First off...blah blah blah. That got me going right there. Then she proceeded to tell me they have this double secret to the trade only sight so my clients can't see what I pay for materials. That tore it.
I went on to explain the "dirty little secret" of our shop. Material costs are the smallest part of the jobs we do. You are paying for our talent, experience, equipment, inks, overhead etc... Besides which there are a thousand other sights that sell product that are accessible to any schmuck with an internet connection. And she missed the biggest point of all, I was willing to give them M-O-N-E-Y in return for supplies! (wieners)
I will never spend a dime with Grimco ever again.
I am so glad our shop makes CSM our top priority, must be why we get more and more jobs. In these economic times poor CSM will break the back of even the strongest company, and they seem to be well on their way.
I'll go lay by my dish now.
TyrantDesigner
Art! Hot and fresh.
Best way to hurt a company is to not order from them. If enough people do it ... it hurts their bottom line and people get fired (generally the ones who are causing the problem)
Had a supplier do the invoicing b.s. to us recently ... didn't have the invoice so didn't get it paid ... even though we paid the ones after and before that invoice ... they waited till it was 120 days late, demanded payment, next day froze the account until we paid ... 5 months later, I called the rep, asked if our account was finally off frozen, didn't even know why it was and explained it ... got a 30% discount on our next order because of the fact that our $1k order every 3 weeks went away and I told him only way I would start re-ordering is with better pricing on a (LARGE) order I was thinking of doing.
money talks, b.s. walks.
Had a supplier do the invoicing b.s. to us recently ... didn't have the invoice so didn't get it paid ... even though we paid the ones after and before that invoice ... they waited till it was 120 days late, demanded payment, next day froze the account until we paid ... 5 months later, I called the rep, asked if our account was finally off frozen, didn't even know why it was and explained it ... got a 30% discount on our next order because of the fact that our $1k order every 3 weeks went away and I told him only way I would start re-ordering is with better pricing on a (LARGE) order I was thinking of doing.
money talks, b.s. walks.