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Glad you are up and printing again! Happy to help! L.D

Send me your machines S# and let me know what your current firmware version is. If I can get the parameters file from my contact at Mimaki I will TeamView with you tomorrow. Or you can try and get the file yourself by e-mailing MimakiService@mimakiusa.com e-mail the info to...

Do you have the saved peram CVS file or the serial number to the machine?

There is a groove on the right side of the platen. Make sure your media is set to the left of it. This applies to the JV150 and CJV150’s it may not apply to the JV33 but worth a try.

Clean or replace the media sensor.

If you are not getting ink to purge I would try using a syringe to force it out. Be careful not to pull too hard though. Sounds like ink has cured in the line. You may need to replace the ink line and or the capsule filter. Also, the LM guide should “not” be wiped bone dry. Are you able to do...

That error message usually means your media is misaligned. Check the position of your media. Error 250: an error was detected during the scanning operation.

What Firmware version are you using?

Are you looking for New or Used?

This may sound like a dumb question but are you sure you tightened the screws really well after the machine self adjusted!

If that didn’t work you will need to replace your x-axis motor and or motor cable. Then proform the same correct Gantry alignment procedure. Hopefully your machine is still under warranty? How long has this been going on. Have been doing prints in between errors for a while? When you say...

Field Service Technician & Tech Support

Your welcome! L.D

Mimaki originally enabled the heaters to see if they would be beneficial mitigating silvering during the laminating process. They then deemed the heaters as not being useful. They were then disabled in firmware 1.3. If you want to use the heaters you would have to revert back to firmware version...

1) There was a defect in firmware version 1.30 that causes a dot position misalignment during 2 layer printing. The problem has been fixed in the firmware version 1.42. 2) About the panel display of "head height". If you set the head height to "Mid", it shows "High" on the panel display. It is a...

I believe firmware version 1.42 is currently available. And 1.50 should be coming out next month.

Sounds like the Gantry is not aligned properly. If you turn the machine off. Move the gantry to the middle of the label and then loosen the screws on both sides that lock it into place. Turn the machine on and it will self adjust. Then tighten the screws to lock it back into place.

This error code usually means you need to do a firmware update.