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When we are talking deadlines and I prepay for an order and the company sits on it for BS paperwork and doesn't give me a courtesy call, I would never use them just like the OP.
Completely disagree, holding up an order for sales tax paperwork is just dumb. Happens all the time, I usually catch up with people after the fact myself. Getting the job does is priority #1, dealing with government paperwork bullshite comes when I get around to it.
I'm going on my third year of my 315 and i have original heads, dont have it in front of me, but i have used at least 60 carts. i have a full set of heads with expiration of 2018 waiting to be put in, never had to yet.
I can't say enough how great of an experience i've had with HP latex.
That's a start, then i try and figure what the going rate for this might be and raise my price accordingly, that's where shop profit comes from.
Oh my, "might not care about color matching" i take it you haven't been in this business long...
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