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As a Mimaki dealer, I can tell you that their shipping situation is the worst it's been in 15 years. I used to get things shipped same day without fail but these days I'm lucky to get an order shipped within 72 hours. With this new change, it's going to affect the UV inks the most. Solvent inks...

4 Color (C, M, Y, K) - You'll hit most of the colors you're going to need, fastest setup, only 4 inks to stock 6 Color (LC, LM) - Some gradients will look smoother, less grainy gray scale images, doesn't actually expand gamut, not worth the speed hit in my opinion 8/9 Color (O, G, R, B, etc.) -...

Here's the profile download page for Rasterlink 7 and your model: https://mimaki.com/product/inkjet/print-cut/ucjv330-series/download.html They won't work in Onyx I believe however.

If the new cables didn't fix it, it's probably the head unfortunately.

The tech most likely just accepted the 2 month expiration date extension prompt. Mimakis will give you 2 extra months until they completely stop you from using them. The only way to use expired inks once past the 2 month extension is to trick it by changing the date, requires messing with the...

I don't use Onyx enough to tell you exactly where it is but, there should be an ink calculation settings menu where you input info like your ink costs and size etc. That way it's tailored to your specific machine and ink. That should get you closer. The reason is varies so much is it's...

I've helped 1000s of sign shops fix their own machines. The OEMs would have you believe that the average end user doesn't have the ability to fix their own machine and they're saving you from yourself by hiding that info. I've definitely run into customers who should hire a tech but a large...

The line width is usually going to be fine at .012" but you can vary the size depending on the job. Rasterlink and FineCut will actually give you a recommended mark size depending on how large of an area it being cut.

Those cropmarks in your picture look backwards to me. Anyway, take a look in your mark settings and find the mark type settings. Mark type 2 might work better for your needs. You can also make the marks smaller but the more distance between the marks, the smaller they are, the more likely the...

Just to be sure, did you install the Mimaki USB driver on the new computer and the one you tested it on? That step tends to be forgotten in the install process from my experience. Without it, even having Rasterlink installed won't see the USB port.

Finding a good tech is hit or miss. There's a certain kind of tech who just goes scorched Earth and replaces all of the expensive parts in the hope that that should fix problems. A good tech will explain exactly why they think certain parts should be changed and how it should fix the problem.

The meaning of Refresh changed at some point in Mimaki machines. On the newer models, refresh is more of a maintenance function rather then something that happens during printing. It normally takes the place of auto cleanings which saves ink. So instead of running a cleaning cycle every 8 - 12...

It's odd that yellow isn't coming out on the air purge. Either the air purge route is clogged or there is no yellow in the system to purge. That would normally give a supply error though. I would lift the flap on the sub tank to see if there is any ink in the yellow slot. It's ok to look in...

Check the bottom of your head. The way the nozzles are deformed on your nozzle check indicate a head strike/physical damage to me.

Check system parameter 66. It should be set to "2" If not, the machine will think it's a 1 head or 0 head machine. Also, make sure your pressure settings are within spec and do an air purge. That can take care of issues like this.

This latest round of new machines seem to be geared more towards start ups and smaller shops. They also just released the CJV200 where a 64" print/cut is $12k but much slower than the previous CJV150. I agree the price difference between the small JFX200 and the regular sized one is pretty...

I'm sure there are counties that have tougher regulations for sure. Once the ink is dry, the organic solvents have evaporated into the air so they won't be leached into the ground. But your county might be more worried about the nickel in the cyan ink and the carbon black in the black ink that...

Doesn't look like they support it in Flexi. It looks like it's based off a GCC cutter but doesn't look exactly the same. You could try setting it up as one of the GCC model options as pretty much all cutters simply use the HPGL language to communicate but it could do some funky things. Might be...

Yeah it's probably the thermistor and/or the heaters themselves. If you feel the platens and they are cold/room temp the heaters or heater controller is probably shot. If it gets really hot and still doesn't start printing, it's more likely the thermistor. It could be a mix of those though.

I'd say it's a defective head which is very rare but not unheard of. Seems like it may have a short somewhere telling that nozzle to fire all the time. We too have installed Mutoh heads into Mimakis for many years without issue. They're all Epson at the end of the day.