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That model is the Mutoh 1341SR Pro rebranded. It's the next generation up from your current machine. So learning curve should be minimal. The head is also an upgrade. If you liked the 1324X, this machine should be a nice upgrade for you.

Sounds like the circuit that handles power control / sleep mode is broken. Unfortunately that would be the main board that is malfunctioning. The fact that it won't turn on to clean supports that idea as well. It wants to turn on to clean but the broken circuit won't allow it to.

I agree. In this case it's just temporary. I wouldn't run it like that for a long period of time for sure.

The worst that will happen is the media will skew so you might as well try it but keep an eye on it so you don't get head strikes. The outside rollers are tapered to pull the media flat but Mimaki printers only use flat rollers even on the edges and it works fine.

Check your Windows firewall settings and make sure VersaWorks is allowed to use the network. The fact that windows can ping it and it still won't connect tells me VW is being blocked.

When was the last time you changed the primary filters? They might be overdue. I would also take a look at the bottom of the head and look for signs of head strikes and/or ink build up that might be affecting those nozzles. Make sure not to use a flashlight unless it has a UV safe filter.

This is the moment your high school math teacher was telling you about all those years ago! lol They also said we wouldn't be carrying calculators around with us everywhere we go though.

If you want to do a little math you can use this formula: L = pi ∗ (OD² / 4 − ID² / 4) / t OD = Outside Diameter of the roll ID = Inside Diameter T = Media Thickness

These days you have to use up to date encryption to be PCI compliant. The problem is that PCI compliance is a self reporting standard so any merchant can just say they are compliant and it get's filed away somewhere.

In my experience a lot of people run longstore but never actually look at the lines to make sure they got properly cleaned out. So that ink stays in the system and makes bringing it back to life difficult. That being said, the success rate for even properly longstored machines coming back to...

This is why we stopped taking payment over the phone. The weakest link in any system is a human.

Does it look like the black is mixing into the cyan in the nozzle check by chance? If so, I'd start with some new dampers and make sure your maintenance tubes aren't clogged.

Grays printing pink or greenish is a very common issue in digital printing. While you can sort of fix it by playing around with settings like you have, the most effective way is to make your own color profiles. The profiles that come with printers or that you download off the internet are just...

You can't print true neon colors with a CMYK digital printer without some sort of special custom ink set. You could get some neon vinyl and use it as a spot color as a possible solution.

It won't cut out of Rasterlink. You will need to add Summa crop marks to your design in your design software, print out of Rasterlink, and then cut through Summa's software or some other 3rd party cutting software like Flexi. Rasterlink will only run Mimaki machines.

That looks like you need to turn the vacuum up all the way if it isn't already. They also have a fix to help the vacuum pull the media down better. I don't have experience installing it but from what I hear, they basically fill some of the empty space in the platen with Styrofoam so the vacuum...

Make sure your pinch rollers are as evenly spaced as possible and make sure all the ones being used are over the grit of the grit roller as indicated by some triangle markings on the Y bar. If one or more of the rollers are out of position, it will cause the media to pop up like that. You may...

Just a quick thought, check your layout window and make sure the scaling isn't defaulting to 101% or something like that.

The RJ-900 machines are used with so many different types of ink that it's one of Mutoh's least locked machines when it comes to ink.

It's much simpler than that. The ink ID board is simply looking for that black box on the mirror sticker to verify it's a Mutoh cartridge. The ink level indicator is that little plastic tab that sticks out of the whole in the cartridge.