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Unfortunately it's not very straight forward. You'll need to contact Mimaki and ask for the original factory parameter file that they keep on file for your specific machine. They will want a serial number to get you the proper one. Then you will need to upload the file to the printer using the...
Sometimes production manager will default to "File:" as it's port instead of the port you normally use to send jobs. Make sure it didn't just default like that by checking the port. If the plotter no longer shows up when you plug in the USB cable, it's possible the electrical outage was more of...
Chrome also will tell you when you login that your password is on a dark web list. I had to temporarily make a password for a not important site and entered 1234 and Chrome told me that it had been compromised lol.
There are also two sensors in there. One is the chip reader but there is a tiny little button towards the back of the holder that tells the machine a cartridge is inserted. If that is bent backwards or out of place it could be the issue.
I have 2 types of customers, the ones that ask if the site is SSL secure and in PCI compliance before ordering and the ones that send their card number, expiration date, and CCV in a plain text, unencrypted email. I delete those emails after I swear!
If you do email marketing and get enough complaints, you can be black listed which is then used in email filtering programs. Some companies just set their spam filters too high and miss important emails too.
What does your nozzle check look like? Have you changed dampers within the last year to year and a half?
Your issue sounds like it could be a little different. If it's printing passes of magenta over everything, it could be electrical. Post a picture.
You should be able to pull the air out with the syringe under the cap so something has to be up. Make sure you clog the second line when pulling from below the cap top so you don't pull air up from the other line. I usually fold it and put some tape around to clog it off and then pull from the...
Take a look at page 156 in the user manual. There is a section called P/C SCALE ADJUST that adjusts the print/cut alignment over a distance so it stays consistent.
When you changed the ink lines, how did you fill them? Manually with a syringe or using the machine's ink fill function? Is there ink currently in the black lines?
If none of the channels fill then yes it could be the pump. Usually I start with a cap top first and flush the lines to make sure they aren't clogged. The pump is usually the last part as it fails the least.
It looks like you're designing in RGB which isn't totally wrong or anything but it does mean you're going to be able to select colors in your design software that simply aren't going to print perfectly on a CMYK printer. Basically, the colors you chose are out of gamut for your machine.
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