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You can remove a license, or detach it, and attach it to a different computer. There are a few ways to do this. If your software is still installed and accessible: Start menu > Programs > SAi Production Suite > License Manager and select "Remove License From This Computer" and follow the...

Sorry about that! As Fred said, we were nearly all at the ISA show (which was great!). We had a skeleton crew working technical support last week, but this week we are running back to full staff. Did our team contact you yet? If not, PM me your info and I'll have them give you a call.

If you have uploaded your files to the Cloud storage (which resides on the web), then yes, your Internet will affect how you can access the files. If you saved your files to your computer's hard drive, the Internet connection will not affect how you can access your files.

Yes, SAi Flexi Cloud works on Windows 8, 7 and Vista. Yes, we offer upgrade pricing for all versions, including Casmate and Inspire. Since you have v10.5, you can upgrade for free until the end of this month by visiting store.thinksai.com/upgrade. SAi Flexi 10.5 was not designed to work with...

We've actually heard several reports that this version is very stable. Try to pin down what might be causing the crashes. Is it a particular time of day? What were you just doing with the keyboard or mouse? Whether you can or cannot pinpoint the issue, let our technical support team know at...

It sounds like you have an OEM version of the software that was bundled with the Lotus printer and includes only that driver. To increase the functionality of the software so that you can run devices other than your Lotus, you'll need to upgrade to the official (branded) PhotoPRINT software...

Hey Richard - I would call our support team to see if they can get you up and running with CS5, Eye Candy 7 and SAi Flexi Cloud. The call is free: 1800.229.9044 or email esupport@thinksai.com.

Hey SightLine! Yes, you can run your 8.6 and Cloud simultaneously. Just remember when installing to not overwrite your older version. Cloud will automatically create a new folder, but it's good to be aware of it as well. Your 8.6 profiles should work well with Cloud, but it's always a good idea...

You should be able to use Eye Candy 7 and SAi Flexi successfully. What exactly is the issue you're having? You may want to double check that SAi Flexi knows where to look for the plugins: Edit > Preferences > File Paths tab

What I'm hearing from engineering is that this mark has always used left and right margins to print, and they can be set in the label tab (default ½ inch) just like before.

Select parts of SAi Flexi Cloud do take advantage of a 64 bit system, like the improved file format, for instance. Previously, customers were limited to 4GB, but now the file size is substantially higher (we couldn't find the limit in our internal testing). Updating to a 64 bit program takes...

Unfortunately, no. If you still have 10.5 installed, you can output from there when you need to use the old OPOS marks.

Yes, you can replace your hard key and as SightLine suggested, Bobby Fosson can help you with that. Also, the new SAi Flexi Cloud uses a new kind of security system. You can either continue to use a functioning hardware key or you can have no hardware key at all. If you choose to attach the...

The Print Wizard has been in Flexi for a couple of versions now. It's a way to simplify the RIP/Print process as much as possible, which can be ideal when there is a high turnover of printer operators or newbies in general.

This is correct. As long as you are using the same job settings, you shouldn't see any color differences.

SAi Flexi Cloud still accepts .icc profiles, and you shouldn't need to do any major revamp on your profiles. I will double check when the office open tomorrow. I'm sorry that you experienced damage from Sandy! We are offering a free upgrade to the new SAi Flexi Cloud as a thank you to Flexi 10...

In older versions of Flexi, PDFs may not render correctly due to transparencies. In Flexi 10, you can open a "linked" PDF that allows you to do some limited editing, but that will also display as intended. To do this, go to File > Import. Select a PDF and check the "Link" box on the right...

The extra 0.5 inch at the top and at the bottom were added to support OPOS XY marks, which print a line below the image.

I'm looking into this and hope to have an answer today!

We averaged pricing from several shops around the country. The prices are included to quickly show a new user how quick the tool works without having to enter in custom prices first. Of course we offer the option for full customization too!