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Hi Colorwheel - what version of Flexi are you using? You can always contact our tech guys with questions at 1800.229.9066 or esupport@thinksai.com.

You are right about the FlexiPRINT Mutoh Edition and the OPOS marks. There are a few resellers on this site (Ciber Supply and GRS) that can assist you, as well as many that are likely within your area. You are also welcome to call us for assistance at 1800.229.9066. Don't forget, you have the...

Sorry it took a bit to get back to you on this. I had to verify the answer to your question with our tech guys. Because the soft shadow feature was new in v10, it cannot be rendered correctly in older versions, such as 8.6v2. So, having only one new Cloud designer will not help you print soft...

Flexi subscription has EVERYTHING. It's a full-service RIP with the fastest print and cut workflow, direct vinyl cut capability, and a full suite of design tools. You also get add-on options for Textile, Braille and the Color Profiler module for profiling media. Flexi subscribers also have...

It's 49.95 / month no matter whether you already have Flexi or another print/sign software. Note that $49.95 / month pricing is for a 1-year commitment that is paid monthly. If you want only month-to-month, cancel any time kind of commitment it's $59.95 / month.

Great news for Flexi 8 or 10 Users: Get Flexi for 49.95 a month! You get everything - full service RIP, fastest print and cut workflow and a full suite of design tools. Plus all features, drivers and updates included at no additional charge. Talk to your reseller (there are lots of great ones...

Hi Sideline - it depends how large the files are. I believe in older versions like 8.6, the limit was around 4GBs. Flexi 11 with Cloud now accepts much larger files. You may want to check into upgrading your software. There are lots of great resellers on this site that can assist you. Be sure to...

Hi SameDay - Neither. The profiles you need are specific, and it looks like our tech team has already converted them for you and sent them this morning.

Hi MrG, Snow Leopard is the latest compatible OS with Flexi 8.5 Mac, so we don't recommend upgrading your operating system beyond Snow Leopard.

Hi Doyle - SAi is no longer moving forward with development for a Flexi Mac product, so if you get a new laptop and want to work with Flexi, you may want to consider a Windows computer. Some people have had success running in bootcamp, but SAi doesn't endorse or support that set up. Give your...

Greetings, Signs101! In partnership with Flexible Templates, SAi is offering a 25% discount on high-end sign and print templates from now through the end of the year. Click to read more details or start browsing and use promo code HOLIDAYSALE at checkout. You can also access these templates...

There are several great resellers on the forum - GRS and CiberSupply - or you can try contacting the reseller that sells you ink, media, etc.

Due to many of the changes implemented in OS X Mavericks, SAi Flexi 8.5 for Mac will not operate on OSX 10.9. Flexi 8.5 was released in 2007 on a development platform which is not compatible with OS X Mavericks. Therefore, we recommend users who wish to continue to use Flexi 8.5 for Mac to not...

Give our tech team a call to help troubleshoot: 1800.229.9044 or email esupport@thinksai.com.

We heard yesterday from some beta testers that we had some issues with the Guild website and are working quickly to resolve it.

We are aware that some of you running Flexi and PhotoPRINT version 10 and older are experiencing an error when you try to RIP: “Caught exception, error code-10.” This may be an error caused by a Windows update or by anti-virus. If you are experiencing this, you can try our solution below: 1...

Hi Sightline - If you uninstall and then reinstall, or if you install to a new folder, Flexi will not keep your device setups. If you overwrite your existing installation of Cloud, it will remember the setups. We're not aware of any issues with Cloud and the JV33, but if you are still...

A new service pack for SAi Flexi Cloud and PhotoPRINT Cloud is here! Click the link below to read the details and remember these tips! 1. Have your activation code handy. Log in to www.SAicloud.com to find it. 2. Once you begin installation, do not cancel if you can avoid it...

What version of Flexi are you running and what is the computer's operating system? When exactly does the problem occur? During the RIPing process or after the Production Manager status changes to Printing?

Unfortunately we weren't able to replicate the issue here, but our tech support team recommended powering down the printer and computer and disconnecting them from power. You may also want to disconnect the ethernet cable. As a 2nd option, they recommend clearing preferences in Flexi. You are...