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I would have printed them in strips like they are in the picture, he just sent them wrong way to you and doesn't want to take the blame for his own mistake.
Use something light like a mixture of water and alcolol on a clean rag, you can also use Contact Cleaner it's for electronics it drys fast and safe for all plastics. But what ever you do don't use to much of it just a little on a rag.
I had that same thing happen on my JV3 and it was the encoder strip and sensor, clean them and see if that doesn't fix your problem. The sensor is located behind the slider board, when you remove the sensor do it very carefully.
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