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Officially it is Flexi 8.5 or newer. I have heard of customers getting Flexi 8.1 to work but it is not supported and if there are any problems you will be told to upgrade. If you are on Flexi 7.6 then you will have to upgrade to version 10.

The Falcon Outdoor Jr. will work with both Windows 7 and Flexi10 if you are using it through an Ethernet adapter. It should also work through a parallel cable but most new computers don't have parallel ports anymore. What version of Flexi are you updating from? If you are on version 8.1 or...

They are located in the same spot. Because the 1324 is wider the pinch roller placement is slightly different and the sensor is hidden behind one of them. If you look from the back of the printer you should be able to see it.

I can't speak for Roland as I am not a Roland dealer but with Mutoh warranties the servicing dealer is contractually obligated to service the machine within 24 to 48 business hours, depending on customer’s location. I would be shocked if Roland would allow such poor warranty service by their...

If I was reading correctly the printer doesn't measure the media right? If so I would check the media end sensor on the printer to see if this has gotten covered with dust or debris. If this sensor is blocked it won't see media as being loaded and will give you this symptom.

The only package of 5 that I know of for the flushing sponges (spittoon pads) is for the VJ-1604/1614 (DG-40317), the one for the VJ-1204 was always sold in a package of 1. Was the part number on the package of one DF-49698?

It depends on your operating system. From what I remember they only have drivers for XP and won't write any drivers for Vista or 7. Do you currently have a rip?

SAi's tech support # is 800.229.9044.

Newer firmware doesn't allow you to downgrade. If they can't get the chips to work with the newer firmware and you absolutely need to use the older firmware then you will have to buy a new mother board and put the older firmware on it.

It is mainly bug fixes or updates to the smart card programming. Mutoh Japan doesn't normally publish what was changed.

Flexi doesn't need the last three to be .253. The reason why I suggested this is because the DHCP server in your router will assign IP addresses starting at either .2 or .100. Most networks don't have enough devices to get up to .253 so there won't be any conflict. The ValueJet series doesn't...

If Flexi and Production Manager are on the same computer go into Flexi and turn the check box off for "Use TCP/IP to connect to Production Manager". The way you have it set is the default but is only required when they are on seperate computers and it can sometimes have issues with firwalls.

The Subnet Mask and Default Gateway should be the same on all devices on your network.

On the printer go to Menu > Setup > Set23 IP Address. Change the IP address of the printer to 10.1.10.253. Go into Production Manager and change the IP address for the printer to 10.1.10.253. Restart the printer and you should be good to go.

You need to do the PF Adjustment. If you have never done the PF Adjustment then the printer probably has always been off scale. This adjustment compensates for how the media is feeding through the printer.

You said that you confirmed ink is moving through the head when the pumps are running correct? If so then the only other thing that I have ever seen cause this is the F2 fuse on the main board. I would double check and make sure they tested the F2 fuse and not one of the other ones. If the...

I have personally been involved in three conversions so far and have a total of 5 1608 and 1608HS in the field with this ink. I will say that the new MP ink will significantly reduce any issues caused with nozzles drying up and the maintenance station getting clogged. The feedback that we have...

The Valuejet Status Monitor (VSM) is not the same as the Service Assistant (MSA). The VSM is driven for end users, checking ink status and error messages from your desk and also the new ColorVerify feature and firmware updates. The MSA is driven for technicians. The VSM is only available for...

I have put a link to the latest version of the MSA on our website, this is the utility that you should be using. https://www.thegrs.com/cp/MSA_ver3.0.1.0_MAI.zip

Valve 1 = K, Valve 2 = C, Valve 3 = M, Valve 4 = Y. If you are continually having them stick and you are not putting the printer into sleep mode you might have to replace them. It is fairly simple to do but can cause a big mess if you don't know what you are doing. One thing that you should...