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Try to reinitialize the limit and cut down position if it fails, run the scan motor aging if that fails replace the scan motor

Holy Crap..... Terri ?!?!?!? Hope all is well.

Pull the white ink cart out and apply a piece of tape over the plastic tab that is sticking out of the edge of the cartridge. Plug it back in.

Sorry for your trouble as we have run into similar situations with a few clients... some inks require more maintenance/care and if not done, expenses build quickly. (some are just down right bad) We have a used XC-540 in excellent condition with OEM Max Inks installed for sale if interested...

This is key, regardless if you are using white, metallic, 7 Color, Dual CMYK or whatever. Maintain your equipment and follow the procedures recommended. White and Metallic ink require more effort and time to achieve consistent quality printing; of which you should be selling at a premium...

Purchase the Flexi Cloud subscription for a month or two, or the year.

PM Sent to you with link

Shoot me a PM with email address and I can send you Dropbox link to download. Will need to unzip the file to install.

Which model of Roland is this? Can you send me a pic of the nozzle test and the quality issues you are running into... Maybe we can help.

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The VSi with CMYKLcLm Lk + White is our most popular configuration. Same the XR's. Just be sure to agitate the white ink cartridge and use the ReCirculate Ink option in the menu system before sending a white ink job.

Download the free trial version, stated as fully functional... http://www.cadlink.com/products/signLab/sl_trial_demo.php

I have an old SCV to EPS converter that might help. It has been so long since I used it, I am not sure if Casmate or Inspire has to be installed or not... The other option would be to pay for the Flexi Designer Subscription for a month and manually open and expert them one at a time. Let me...

Welcome back !

The metallic runs $1.04 per cc. Max and Max 2 440 CMYKLcLmLk carts run $0.29 per cc We have a few clients using the metallic and charge premium prices for the Metallic due to cost and slower print speed. They offer the price with Metallic and another for 'simulated' metallic using...

Take the rear access panel off the cartridge area and you should be able to see if it is catching on the pin guide or the chip reader. You may have to remove more screws and lift the metal cover around the cartridges to get a better look... Not a fun thing to do but you should be able to see...

Check the core and the black plastic core guide... the drive side is probably slipping due to worn out plastic core guide or inside of core too slick for it to grab with the weight on it.

Our experience has been a clog in the exit line from the pump to the drain bottle, most cases. Replacing the tubing is a good option.

18" left to right as you look at the machine, or 18" in length ? Measure the distance between the two pinch rollers. What is that number?

ENV Match first Set the Print/Cut Adjust to 0.00 on feed and scan. Run the Print/Cut Test 2 where it prints the small squares on the right, middle and left. Then make adjustments.