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Interesting, I have never had a problem when it came to customer service from Future Corp. Have you tried submitting a ticket (if your registered) on there site. I have VMP Xpt but is an older version and love it, better than any other I've tried, but I don't have a HPL25500.
You may have tried...
I would be using a felt tip pen instead of the blade, you can wipe it off and once you work out the problem, you can cut it correctly instead of wasting more material.......or maybe buy a separate cutter for the time being.
Jack Daniels was removed from BOTW by request from JD , apparently.
If you do a rebuild, this might help http://www.segura-inc.com/portfolio/393/custom_fonts
As Techsign33 said, you may have sent a long cut file and it's still sitting there waiting to cut...cancel all.
Try a test cut from the GX itself (scroll thru menu and hit enter......don't send a test from the computer....if it works ok then you have a problem in your setup in your software...
Are you pressing the bottom arrow button to bring up "EDGE" first before hitting enter. Not ROLL or PIECE.
Also, what program are you using, my program allows for roll feed at the start /finish. Mine will also feed the full length of what it's going to cut first, so if I cut something 6ft it...
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