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There are 2 reason, why the head does not go down. 1. Mechanical, I have suggested earlier or 2. cracked ribbon cable. The 2nd one is more ROLAND specific, but happened with Summa cutters as well.
It happens the head stuck in up position. it is a mechanical fault. the software does not do random errors. Try to create a head Up position adjusting option. It used to be part of the head unit, but Summa skips that part for the new cutters.
This is only one of the must common I have found...
What Version? Omega 2.6.1 already can run on Windows10, or 1.56 on Windows7 32 bit. No need to have it on an old Computer. There are some tricks with the install.
Just added stroke to it with sharp corners (did not show properly with the 'B', but it is a single line Engraving font for CASmate, Inspire, EnRoute or Flexisign
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