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Good afternoon, I wanted to follow up on what other members already said and recommend not cutting aluminum with either router system on the F1612. ACM, acrylic, PVC, wood, etc. are all no problem but because there is no bit cooling the bits get too hot when routing aluminum and the material...

The unit was manufactured in October 2007 and purchased in late 2007. No unit history was pulled up when I looked up the SN so as far as I can tell it hasn't been sent in for any sort of service or repairs. Let me know if there's anything else that I can do to help. Best regards, Phil...

Good morning, Like Frank said, the 3rd and 4th digit in the first set of numbers in the serial number are the year the unit was manufactured and the 5th and 6th digits are the month. If you can post your machine's SN either Frank or I can tell you how old it is. If it was purchased prior to...

In an effort to try and narrow down whether the hardware is causing the error, or if the Onyx commands/data might be causing it, I would suggest using a different cutting program like Winplot or GoSign. If the cutter kicks a similar error message when using those programs then that would usually...

Are you getting this error on boot up or when you try sending jobs to the cutter? Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Hi Adam, I wasn't going to address this publicly but when you say I was disrespectful to you at certain times I completely take offense to that. You and I both know exactly what happened and why Summa is refusing to honor your warranty claims(I can share with the rest of the group here if you...

Hi All, The F1612 is fairly easy to move around the shop and even to a new shop if you wanted to. A palette jack should be all you need to move it around your shop but if you need to move it from one location to another then you may also need a forklift. I have repacking instructions that I...

There is only one position on the cutting head to mount the blade on the Summa DC so it's likely not that. I have seen the print/cut settings get way out of whack like this before and this may require a combination of running the automated print/cut calibration and some manual adjustments as...

I agree with what Frank said but I would also check to ensure that the serial to USB adapters that you tried had a USB driver installation disk that came with them. If the adapters did not include the driver then they likely will not function correctly which could be causing your problems. Once...

Hi Ralph, Just for future reference(and for anyone else who may need a replacement dongle) we do offer this software and keep inventory of the ColorControl dongles for the DC3 printer cutters and the new models(DC4 & DC5). Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext...

I appreciate the kind words, Joe, and I hope the Summa cutter works out well for you! Feel free to contact us anytime if there's ever anything that we can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Hi Joe, Phil from Airmark here and we are a long time merchant member here on the site and used to own and operate Summa. If you're able to get the serial number for this unit I can try to check the unit history to make sure there haven't been any major issues with the unit before you make...

A GFP laminator would be a good choice and they have both cold laminator and heat assist options. For the printer, I would agree that the Epson S40600 would be a good choice and I would consider a Summa cutter for the contour cutting. The S One D Series would be a solid cutter to get...

It's possible the different parameters could be potentially causing some of the inconsistencies from job to job but based on what my techs are telling me it's much more likely that the mainboard is starting to have issues that could get progressively worse over time. One thing you could try to...

Tech suggested updating the firmware, but it looks like based on the version you mentioned above that you have already done that. Here is the reply I got from tech after letting them know you have already updated the firmware - "the internal errors are typically semi conductor / memory errors...

It sounds like you may have already resolved the issue, but I have attached a flex cut setup document to this email just in case you or any other users may need instructions for dialing in the flex cut. Feel free to contact me if you continue to have issues and I can offer up some pointers...

The blade should not be sliding out of the blade holder unless the blade holder has been damaged or if the blade has not been inserted correctly. I would double check to make sure you are using the correct blade and blade holder combination and check the blade holder to make sure nothing has...

Good morning, What software are you using to send the cut files to your Summa? Have you recently changed computers or updated any software on the computer that is connected to the cutter? Just wanting to rule out anything software related, if possible, before moving onto any potential hardware...

That would have been good information to include in the original post. I have had some users use packing foam as an alternative to the milling mat, but that can be a little inconsistent compared to the milling mat. Also, it looks like you are cutting pretty deeply into the mat and you might be...

Hi Nathan, What cutting software are you using to send the files to the cutter? If there is communication through Camera Control then this likely isn't a driver related issue and you probably need to configure the correct port in your cutting program. Also, you need to run Camera Control in...