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After speaking with our tech team they did not think it was possible but I included that question with my request for availability just in case there aren't any available. I will keep you updated as I get more information but feel free to reach out here or via email if there's anything else I...

Good afternoon, I would agree that the standard router would work just fine and I received the message you sent us earlier and am looking into availability for one of the 1330 router systems. That particular model has been discontinued for a few years now so it may be a long shot sourcing one...

This has all been documented already, but if you want us to disclose all of the details again I am happy to. Not sure why you are still so upset with us or the Summa brand at this point but feel free to share why you are upset with us today. I look forward to hearing why you are so upset. Best...

I would do what I suggested and try using GoSign or Winplot before you do any other steps. If everything works using GoSign or Winplot then the communication errors are being caused by Flexi and you would need to do some Flexi troubleshooting at that point. It's highly unlikely that the firmware...

Have you tried running any jobs using GoSign or Winplot to see if you lose communication mid job? I would give that a shot and I suspect that the jobs will function correctly with those two programs and that would confirm that Flexi is causing the issue. If you continue to have communication...

When you installed the Keyspan RS232 adapter, did it include an installation disc for the adapter? If not, that is likely your issue. The driver you need is for the adapter itself, not the Summa USB driver. If you did install the driver for the adapter, and you've already tried multiple USB...

Good afternoon, You can fix this by going into the service menu on the touchscreen menu on the cutter. You can access the service menu by pressing down and holding under the S in Summa(should be top left) and then select service menu. When you are in the service menu you just need to scroll...

I would agree with Frank and say you need to do a media/OPOS calibration in this case to see if the sensor is functioning correctly. You will need some black vinyl in order to do this calibration. It is possible the sensor itself could be defective, or there could be a loose connection with the...

The price will vary a bit depending on the age and condition of the machine but if it is in good condition it is definitely worth somewhere around $1,500-2,000. Retail on the D160-R's was $6,790 so I think you should definitely be able to get a decent amount for the cutter unless it has any sort...

We have offered these extended support plans for customers out of warranty for quite some time now, mainly to support customers who purchased from other dealers who couldn't support them adequately on their Summa products. Often times we will still provide support to our customers out of...

In Axis Control you just need to hold down the shift key when you launch the program and the service tab will appear. From there you can get into the settings that you described. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Good morning, The packed dimensions of the F1612 crate are 106"x88"x50" and weighs just over 2,000 lbs. when packed with the tools and modules. Assembled dimensions for the F1612 are 94" wide by 78" long and 44" tall if you get the system without the router(as I assume you will be if you're...

Good morning, While it does look like you need to manually align the head(the left sign will need to be adjusted so the overlap meets up correctly) if you have already cleaned the print head and are still getting that white line the runs the full width of the print, you will need to replace...

One thing you could try in this case would be to increase your overcut value slightly. If it is set to 0.1mm maybe increase that to 0.2 or 0.3mm and that will extend the cut in the corners a bit further, hopefully completing the cut on the underneath side of the material. Some adhesives can gum...

Yes, unfortunately if you're on Mac OS the last plug-in update was for the CC2020 version. It seems like the Mac plug-in releases really lag behind the Windows updates and I am not sure why that is the case, especially with so many designers preferring to use Macs. I have asked Summa about this...

Good afternoon, There is an illustrator plug-in available for the CC2021 version included with the GoSign Tools that you can download here - https://www.airmark.com/pages/s-one-series-vinyl-cutter-downloads. Unfortunately there has not been a plug-in developed yet for the 2022 version but I...

What cutting software options have you tried using and do you get an error message when the job stops cutting? Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

You will first want to use the older version of Cutter Control that is compatible with your Summa cutter model. Version 4.20.0.0 is the version you need. I would go into your device manager and confirm that the USB driver installed correctly(it will be listed under the universal serial bus...

Just wanted to also point out that if you ever did get in a situation where you needed to cut wider than the 62.2" width on the S2T160 you can use the extended load feature and set your origin points outsider the outer two pinch rollers. That will give you an additional 2.25" to work with. Just...

Good afternoon, The first step in the process would be to confirm communication between the cutter and your computer. You will want to install the USB driver for this model and you can download that here - https://www.airmark.com/pages/summasign-pro-vinyl-cutter-downloads. On that same...