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So, you could try updating the firmware first, but if that doesn't clear the error then you most likely will need to replace the mainboard.

What Chris suggested is correct. Here's the exact snippet on the error message from the service manual -

Easy fix for this one - Launch Cutter Control, scroll to Autoload, set that to off and hit apply. Autoload the measuring process you described, and you can turn that on and off as needed. Just keep in mind that when you turn that off, the cutter will not read back the material size to the...

Good afternoon, We are a material supplier based in Seattle and carry 3M, Avery, etc. materials. Would be happy to connect sometime to discuss your material needs and see if we can source those for you. My office line is 800-527-7778, ext. 112 and I can also be reached via email at...

Is the feeding happening in the middle of a cut job, or does it happen when you first load the material? If it happens when you first load your material, I would just turn autoload off(you can do this in cutter control) and it won't feed out the material when it is booting. If it's happening mid...

Hi Brent, Our team at Airmark can definitely help. We used to own and operate Summa for 20 years and most of our techs have 10+ experience with Summa cutters, including the original S-Class. We have a variety of support plans that you can purchase, or you can also send us your cutter to...

We(Airmark) have the 399-610 cutting heads in stock. The bracket that holds the blade holder cannot be purchased separately like Frank mentioned, so you would need to purchase the entire head if that bracket is busted. I have had customers glue the bracket back together as a temporary fix, so...

If you have this connected via USB without using a serial to USB adapter, then most likely all you would need to do is download the USB driver and a copy of Winplot, both of which you can download here - https://www.airmark.com/pages/summacut-vinyl-cutter-downloads Just make sure you configure...

We appreciate your business and kind words! Let us know if there's anything else that we can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

I suspect that this more of a software issue, and not the blade holder not lowering down correctly or getting stuck(this can happen with the older drag heads as they wear down over time, but we don't see this very often on a newer machine). One easy way to test this theory would be to create a...

Hi Terry, You would need to use Winplot with the older SummaSign machines, and it's important to note that replacement parts like mainboards, belts, motors, etc. are no longer available for that machine, so if it were to have any issues, there would be no way to remedy those. We(Airmark) might...

What types of materials do you print on currently? Have you considered getting a separate cutter to do the contour cutting as opposed to using a machine that does both functions? The cut quality would be a lot better with a separate cutter like a Summa and you also would not have the production...

Have you contacted our tech team here at Airmark yet to troubleshoot this issue? If not, I would give our guys a call and I am confident they can pin down the issue and provide repair instructions. Given the age of your flatbed, it could potentially be challenging to find some replacement parts...

Awesome, that's great to hear that Allen got you back up and running! Feel free to call, text, email or PM me here if there is anything else that I can to do help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Let me know if you don't hear from somebody in the next hour and I can personally request a call for you. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

We have a Summa cutter repair site and I think we're the only Summa dealer that offers this service. There is a "depot assessment" that we offer where you can ship us your cutter for a full evaluation and we test everything including the various electronic boards, motors, belts, sensors, etc...

We carry all the different Summa blades, blade holders, cutting strips, etc. if you need them(www.airmark.com). Let me know if there's anything else I can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Cutting magnetic material is challenging from a tracking/feeding perspective, especially with the thicker magnetic materials. Assuming you are using something 15-20 mil, I would use a table on the front and rear of the cutter to reduce the sag weight, slow the velocity(cutting speed) down, and...

Not sure if you are looking for the drag knife or tangential version, but either way we should have what you need. Give us a call at 800-527-7778 and our customer service team can get you pricing and availability details for the cutting head. You can also send me a message here, or email me at...

If you are in fact using a 45 degree blade with your HP cutter(rebranded SummaCut or S1 D Series), that is likely your issue. The 45 degree blades are only available for the Summa tangential models, not the drag knife models, so you're going to want to either use a 36 degree blade for materials...