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Great to hear you solved the problem! Feel free to contact me anytime if there's anything else I can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

When you purchased the replacement handle, did you purchase the full kit from Summa that includes the switch? There is a contact switch that comes with the kit and either the handle is not making contact with the switch(which is what lets the cutter know that the pinch rollers are lowered) or...

Good afternoon, There is a perforation tool available for the F-Series that you could use for this application. It functions similarly to the creasing tools. Here is a photo of what the tool looks like - What sort of application did you have in mind that requires perforation? Best...

There are several guides, and some companies make their own, so it's possible the one you received is quite a bit different than the one we created(which we started when we owned and operated Summa and then refined it over time). If you aren't getting any pneumatic tools, there is no need at all...

Good afternoon, The air compressor that you select will vary depending on whether you are getting any of the pneumatic tools like the POT or high frequency router, but if you aren't getting any of the pneumatic tools a "pancake" compressor will be sufficient for the media advance clamps. If...

Hi Scott, Information on how to configure the IP address for your Summa in Flexi can be found here - http://flexihelp.saicloud.com/en/Content/4_Production/Production%20Manager/Device%20Setups/Changing%20Port%20Settings.htm Your IP address can be found using Summa Cutter Control if you don't...

What firmware revision are you trying to install and what version of Cutter Control are you using? I am confident our tech team(www.airmark.com/support) can figure this one out, but if you didn't purchase this equipment from us you would first need to purchase one of our support plans before...

I would double check to make sure you have your blade depth set correctly and also that the blade holder is seated properly in the bracket on the cutting head. Once you get those set correctly and get a nice clean test cut square, I would then reduce the cutting speed when cutting these detailed...

I second everything that Frank said and I would also double check that the media you are using is designed for use with a thermal transfer printer like the DC5. A lot of materials have top coatings or surfaces that aren't receptive to the resin used with the thermal ribbons, so you'll want to...

What version of SCC is installed? Do you have the Summa Cutters Tools and Summa Camera Control installed? For Windows 11, version 5.11 must be installed for things to work correctly. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Is your cutter powered on and on the home screen when you have SCC running? What version of SCC do you have installed and what Windows OS are you using? Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

The cutter you purchased years ago was sold almost immediately after it was returned and evaluated(not an issue on the machine), and hasn't had any issues since it was resold. User error is a lot different than machine failures and the machine was far from a lemon. Best regards, Phil Johnson...

Sometimes that's all it takes lol. Glad it's back up and running! Feel free to contact me anytime if there's anything I can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

If you can post a video of the cutter tracking the material I am sure I can figure out why it is drifting on you. Depending on the age of the cutter, it's possible you may need some new pinch rollers(just the outer two are critical for tracking/feeding) but there are couple other things you...

Hi Harris, This sounds like it's either the left media clamp not functioning correctly and staying engaged which prevents the machine from completing its bootup process or the left feed motor is starting to go. If the clamp raises and lowers during bootup, and there is no media jammed up...

Hi Gary, Any of the RIP options you listed would work but I would say that Onyx is the most commonly used of the options listed and it has a nice clean workflow with the Summa. If you end up going with Onyx, and would like to use the barcode workflow, just keep in mind that you would need to...

I was definitely at the show and I am guessing we probably met down there at some point. Feel free to contact me any time if there's ever anything I can do to help. Best regards, Phil Johnson Airmark Corporation (800)527-7778, ext. 112 philj@airmark.com

Good morning, If you purchased this flatbed during the promo period(May 4 - June 24) the Pro Pack upgrade was included at no cost so you shouldn't have been charged for that. The upgrade normally costs $2,190 also, so if you were able to get that for $1,400 you got a good deal on that...

Call and discuss what exactly, Adam? Do you even still have this machine or just flinging mud for no apparent reason at all? This is all well documented and if anyone has any questions about what happened you can reach out to me and I would be happy to provide all the details. Given Adam's...

Hi Carl, The first step would be to install the correct USB driver. In this case you have the SummaCut R Series, which uses the latest USB cutter driver(version 10 if you have Windows 10), and you can download that here - https://www.airmark.com/pages/summacut-vinyl-cutter-downloads. Once that...