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Clean the rubbers of the drive roller(best done with "run drive roller" in service mode and removed ink collectors), reduce rewinder tension and vacuum.

When you go back to 1370 media, it's good again? Do you only have the problem on the left side?

The plastic part holding the roller is highly likely brocken. Check for cracks, that open, when you lower the pinch roller.

Replace head 2

You need to add the optiscout marks before you import the design in Versaworks. Should be done in the design ptogram. Then in Optiscout, you can search for the marks.(or put it into an appropriate layer from the beginning)

Looks like you had a severe crash. Your heads and/or the carriage need adjustment.

Sounds like the captop doesn't make good contact with the head surface, or the pump doesn't work. Which probblem it is can be checked by sucking at a tube with a syringe.(while closing the second tube) If you can easily fill the syringe with air, there is a problem with the cap.(cap position...

Very strange. Was it from the beginning, or started just now? Looks like a problem with the knife holder, or another mechanical slack.

How is the cutter connected? I have seen that happening when connected via Ethernet, but not via USB.

Must be a tangential model with the lateral setting off. Offset is only for drag models.

You can set it on the plotter display as well.

I just had to replace a cyan head on a 6 month old VG3. (Under warranty) I don't understand, why Roland doesn't do anything about the cyan problem...

Laser and flame polishing leaves tension in some material. Be sure you can live with that. Make the test by cleaning the lasered edges with alcohol for example.

I second Damon, but the encoder has nothing to do with it. Time for a new head.

The second optimizer is a design flaw. Since the op needs to be printed as first layer, only the head in the back makes sense...

Get an old XP box and move the harddrive over. Except the harddrive died...

I have seen cyan problems before on the 630. Make sure you have the latest firmware. (The automatic head alignment got massive improvement.) I have installed the printer around the same time yours has been installed. Was your K/C head new, or in your stock? How old is the cyan cartridge? If it's...

Do you have a MyRoland account? Your dealer should have registered you and your product there. If not, tell him to do it ASAP. There you can find out about warranty extensions.(Roland Care plans) If you went past a warranty timeline because of your dealer not registering you, talk to Roland...

Ok, but it's not possible, that you had the same problem with a rasterized file...

So the banding is vertical?