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What ended up being the solutiuon here? That's question 1. Question 2 is: how does estimating price this to capture the labor required? Do they have an understanding of the workflow?

Can you elaborate on "Benny"? I've seen the name referenced twice regarding parts, but only a name and phone number, no company, no location.

Thanks. Did you just grab both, or how did you determine which one was bad?

What was the outcome of this problem? We are having the same issue starting today, on our Latex 570 machine.

True; I was doubtful that the Summa could kiss cut and through cut them with that orientation.

So this is cut vinyl, and there's no printing involved. We're just cutting the letters and logo out of a 48" wide roll. They're 13" x 2" roughly, so I figured 3 across the 48". I have a 54" roll of transfer tape, which I could trim down to 48" to match the vinyl. Maybe we run the roll of vinyl...

Hi, I found myself needing a replacement motor for my 2015 oscillating knife. What's the part number?

Summa T160 S2 vinyl cutter, not flatbed.

We are low low volume Summa users, until a handful of decal jobs came through our shop. We have 1000 cut lettering decals, 13"w x 2"h, cutting out of Avery tangerine vinyl. We can run through GoSign for the contour cutting, and even to final trim size, but how to best get them trimmed down to...

Your understanding is a little flawed. A minimum of 3 dots per sheet is required. The tighter the registration tolerance, the more dots are suggested, however for everything from an 11x17 toner printed sheet up to a 48x96" board, we standardize on 3 dots to conserve media space. Early Colex...

In the Colex support area on their website are some how to links, including "[How to] Setting the Cutting Parameters of the Knife Cutting Tools" which describes overcut compensation. Also there's a fresh thread on Reddit covering this topic on the Colex ""

We recently got the invite to purchase a service contract, after we encountered a problem that stopped us from printing. We didn't find them to be a good value, because the machine has been rock solid. Instead we paid the $200 remote service fee to get counseling over the phone. The problem was...

We need some suggestions for workflow -and- tools when working with acrylic .375" to .5" thick 48x96" sheets. We almost exclusively do second surface printing with this substrate. Clearly weight is a factor and the thicker it is the more it weighs. This weight problem can lead to issues loading...

Novice question: would LED not be easier to work with, in some ways? Would there be a case for restoring such a sign using LED strips as replacement/upgrade in capabilities?

Similar issue on our Latex 570. I lucked up on info about a second side adjustment, but that quickly I've lost the source of the info. Did you figure out anything for your printer?

Do you have an example that is lighted? I'd like to attempt a sign similar to this.

Pretty busy here, thankful for a recently added second pair of hands in wide format. Going to two shifts next week to expand our capacity.

As a Texan I’ll take this news all day! “What did we learn today, class?” Keep your hands to yourself!

I'm about to renew our service agreement and I'm on the fence about Advantage Silver vs Advantage Gold. I can't find much info on whether Onyx Hub is useful for the extra $300, or of the Silver level is enough. I think I've been on Silver previously.

Thanks everyone for the quick input! It seems to have been an HP issue instead? Someone said "I think you need to go to root (of the HP printer's PC) and then the Output folder. That should have folders listed that match the various print setting and material you have. Find the folder that...