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You probably have a shorted transistor. Do you have a multimeter?

I know you said you checked the head carriage for anything hanging down. Did you check the cut carriage also?

The simplest way to do this is to disconnect the cap lines from the pump and let the ink fill run its course. This way it goes through the motions without wasting your ink.

Make it easy and run a tube from the second waste port to the waste tank. Easier than trying to find a cap that would be secure.

You are welcome!

Jester1167, that's the nice thing about being able to flip them. Being a tech, I actually remove the strip from the printer, but that can be scary for a lot of operators. We all trying to give the best advice we know! Even with all the experience I have, I still pick up things from the posts here!

I agree with Jester1167 this does not look like an encoder induced problem. And I agree with KatePhillips the deflecting nozzles are the most likely culprit. As the OP is planning to clean the encoder strip again, I have offered him the method I have used time and again and is a integral part...

This is the best way to do this. You will need gloves, a clean microfiber cloth and acetone. Yes, acetone... It will not damage the encoder strip in any way. 91% alcohol is ok, but doesn't get all the ink off. NEVER use alcohol less than 91% as the water content in 70% alcohol will soften the...

So, do we have an update on this issue?

Will probably be easier. Had an experience with an older Vinyl Express where nothing worked except scraping.

It is a real pain, I know. You will want to pull the old one off gently, hoping the adhesive comes with it. You might consider this -https://www.amazon.com/gp/product/B07C9H9XG7/ref=ppx_yo_dt_b_asin_title_o09_s00?ie=UTF8&psc=1 - to help remove the residue.

If it is always in the same area, examine the cutting strip in that area. If there are grooves in the strip, it probably needs replacing. If you replace it, be sure to remove ALL the residual adhesive left from the old strip, otherwise you will have bumps in the strip, which will give you other...

Roland doesn't have this as a tool. Try this, should be close enough... https://www.amazon.com/RMP-090-3003-Aluminum-Sheet/dp/B00HRHB3A0/ref=sr_1_4?dchild=1&keywords=Aluminum+Sheet%2C+0.080%22&qid=1605039003&sr=8-4

If the head carriage isn't level or is too low, you can adjust it in the following way. You will need a flat shim plate around 4"x8", can be larger, that is about 2.2mm thick. you will need to position it someplace on the platen. Raise the head carriage to the high position, and carefully move...

If you put the carriage over the platen, does the head carriage seem level or is it tilted in any way?

The wiper assy height is tied into the head height and adjusts automatically. Is this the scratch you are talking about? - see attached pic. If so, look under the head carriage for something in that area. It looks like something is sticking down too far.

Is the wiper cover pulled all the way forward? Those screws are not related to carriage height. You need to see exactly what is hitting the head carriage. Put the printer in service mode, lower the caps and move the head carriage back and forth to see what is hitting.

That really sucks. I hate the whole Win 10 app approach. Try using Classic Shell. Gives you a Win 7 interface. Hopefully it will still work...

It looks like it is sitting high on the right side. Make sure the cover is in the 4 locator slots and pulled forward and lock it in place. The pic shows the location of 2, there are 2 on the opposite side.

If the supplier is in Indonesia or Malaysia, I just move on. And player's advice on how to pay anyone online is the only way to go...