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Replace the dampers and upper O-rings on the cyan head, as well as the cap for that head. When replacing the dampers, snip off 1/16" off of the ink line so the upper O-ring is in an uncompressed part of the ink line. Please post your results...

I would suggest entering a best guess number, doing a quick small print, then go back in and print the bidirectional test again and see if the number range has changed...

Mike, Did your printer turn back on after a while? I would suggest checking the main power fuses. Very odd that it did this...

Sorry for the delay, busy fixing printers last week. OK, let's tackle the magenta and black heads. Remember, the cardinal rule in troubleshooting is to change only one thing at a time and test the results. First, we will determine if this is a signal issue, as we have don't have a single nozzle...

I will get back to you later today on this. There are a number of steps you need to take to determine what else is wrong. I am on the road and have limited access today.

If the tech does the damper fill two times, it should fix the issue. I would have him do it now anyway so you don't lose any prints to ink dripping.

The white will print wherever there is a pixel value that is not pure white. If you look at the jpeg you were trying to print in image editing software, I will bet you see color values at the edges that you thought were white. Rasterlink will see that value and print white. When you converted to...

If you are still using VG inks, you can do it yourself if you know how to go into service mode. If you have converted to VG2 inks, a tech must do it, thank you Roland! A lot of VG owners unhappy about this and rightfully so... Although the tech should come out and fix the mistake, if this is...

Did the tech replace the damper on the head he replaced? If the damper was the latest version, there is a revision on the dampers for that printer, and the damper fill needs to be done twice in a row. The new damper is designed for the VG2 inks, and the membrane needs to be "stretched" a bit...

Which components that burned the fuse? Please be specific...

This should be how every printer operator should start the day...

Power down and unplug the power cord. Remove the back cover over the electronics. See the attached drawing for fuse location. The 2 fuses will be between the 2 large white ribbons that go into the carriage train. Set your multimeter to the most sensitive resistance scale. Use a regular...

Are all the dampers full of ink? If so do the following... Remove the cover that covers the pumps. Go into service mode and go to I/S menu - I/S control - Cap. Attach the syringe to the first cap line and pull very gently. Watch the ink coming into the syringe and look for bubbles in the ink...

Do you have a syringe? Next step is going to be checking for air leaks...

Is this media new to you? Have you tried a media you have used previously?

OK, first issue solved. Check that the caps are sitting level by pushing them up and down. They should move freely. I presume you followed the Initialize the limit procedure closely. One thing I suggest is to look at the cap-head alignment after the test print to insure this is still centered...

Did your heaters accidentally get turned off?

You appear to have multiple issues. I would start with new ribbon cables, at least on the Cyan head, but all would be good. The streaking lines you are seeing are almost always a damaged head ribbon. One possible cause of the missing nozzles is a misalignment of the caps and the heads. this can...

Are you talking about vertical streaks in your print? What is the resolution for the setting you are printing, i.e., 360x720, etc... I know you said Standard, but the resolution on Standard varies in Versaworks, based on the media. Does it do this on other medias or other media quality settings...

I asked earlier what type of dryer you have. If you are using a Benes dryer, check the position of the horizontal bars that allow the dryer to move front and back. Are these bars hitting the vinyl at the back of the printer? You might also try hanging the media on the back media rod. You will...