Fred Weiss
Merchant Member
I received a request for technical help from an individual whose registration here I declined earlier today. He is not a sign or graphics pro but he question seems worthy of some response here if you are able.
Fred,
Thank you for you personal reply. I will respect the trust your community has place in you and will not endeavor to subvert your registration process.
Still, perhaps you could help me. Let me give you a bit of background on my project and my problem.
My wife loves Marc Chagall's America Window at the Chicago Art Institute:
http://www.artic.edu/exhibition/Chagall
For her 60th birthday and our 25th wedding anniversary I am creating a 4'x12' backlit reproduction of those windows for our living room wall. I received blessing from the CAI for the project and commissioned David Ward to take ultra high resolution pictures:
http://www.dmwfotos.com/
I have purchased three 36"x48" boxes from Anything Display:
http://www.anythingdisplay.com/page/LED_Display/PROD/LED_LC_E3648
An important goal of the project is color fidelity (especially Chagall's famous blues). To that end I experimented with various production shops. I ended up going with LightBoxes2Go:
http://www.lightboxes2go.com/light-boxes-prod.asp?ID=6458
They use a Mimaki JV3. Initial test prints I receive from them looked very good. Attachments chagall-test1.jpg and chagall-test2.jpg are details from successive test prints that LightBoxes2Go produced as David and I worked to fine tune the colors. We were both pleased enough with the quality we were seeing to sign off on a run of 6 full scale 24"x36" prints.
Sadly when those full scale prints came back the colors were way off and there were very obvious visual deficiencies. I would describe the visual deficiencies that I see as "tracks" or the stitching holes produced by a sewing machine. My I first fear was that those "tracks" might have been present in our submitted data files. LightBoxes2Go graciously has produce additional smaller scale test prints. These new tests seem to correct some of the color issues but I still see the tracks (attachment chagall-track1.jpg). Further the tracks are consistently about 1/16" in width irrespective of the size of the printed image. To my that confirms the the problem is not with the test file but instead with the printer.
I wonder if you, or anyone in you community who is familiar with the Mimaki JV3, on seeing my example problematic image, might be able to suggest what could be afflicting LightBoxes2Go's printer.
Thanks in advance for any help,
/john