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Question A serious question..........................

Discussion in 'General Software' started by Gino, Mar 10, 2020.

  1. Gino

    Gino Premium Subscriber

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    Hmmmm....... interesting thought. That has potential.
     
  2. FASTSIGNS

    FASTSIGNS Member

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    This is not necessarily on point and I am not the computer person in our shop - but we use a monthly service. They can spend all the time in the world to fix a problem and it is the same monthly cost. Some months they are working on problems for hours a day - like when we upgraded to windows10, new server, new desktop to load programs, remote access. Some months quiet. They handle our firewall so we are protected also handle any other messages our server or desktops have. If any of our 10 employees have computer issue, they deal directly with the computer company. We can purchase machines through them and they install and set up. parmac.com Highly recommend.
     
  3. signage

    signage Major Contributor

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    Why would you sleep in a truck camper when you have a shop?
    You can't fit a printer and all supplies in a truck camper, must have breathed too many ink fumes?
     
  4. fresh

    fresh Very Active Member

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    um, yeah. My van had been to multiple places that were just fixing whatever code came up. I needed to have a complete diagnostic with estimates so we could decide what we wanted to do. There are dealerships / service departments that work on Ford vans every single day. My regular mechanic couldn't (or didn't want to) figure out what the real problem was. I happily paid the $200+. Why should I expect that they are going to spend a few hours figuring out what needs to be fixed for free? I'm happy, they are happy.
     
    • Like Like x 1
  5. decalman

    decalman Active Member

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    Your right about me having a shop.
    Your also correct about not fitting all my crap in a truck camper.
    Heres the zinger......
    My shop isnt very big.
    No ~ Poor people, cant afford big.
    My shop is a 16 foot CARGO TRAILER .
    Got an 11 foot table, equipped with a Summa D75......and it is Crammed with Crap.
    On the lighter side , it's CHEAP.
    Its got special long hitch that works great with a truck camper. If it wasn't for the fact that I gotta have a special long hitch, I would have a 20 x 8. More room to put my dung, which includes generator, air conditioner, swamp cooler, roof ladders tools , refrigerator ,solar, vinyl ,etc.
     
  6. signage

    signage Major Contributor

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    Interesting let's see a picture of this set-up, inside and out of the shop, hitched up to the truck camper!
     
  7. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    I'm interest too
     
  8. Gino

    Gino Premium Subscriber

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    You probably are interested, but brian is just nosey and wants to poke fun at decal and ridicule him. It's his nature. He rarely helps or suggests anything, other than snide remarks and dumb input. Some people are sly about it, but not him. He's all thumbs.
     
  9. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    Ah, well I'm not being sarcastic at all. I wouldn't poke fun, I'm just interest to see how it all looks. People with small budgets and tight quarters can do some impressive things with limited space. He might have space saving ideas that might benifit other shops. Come on decal man, post up some pics! This is like tiny house for sign shops...could be a trend if were all forced to downsize because of coronavirus.
     
    • Like Like x 1
    • Hilarious! Hilarious! x 1
  10. Andy D

    Andy D Very Active Member

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    If he didn't have a sign stating that he charges for time spent, not problems solved, you should offer to
    make one for him in trade-out.


    https://www.consumerreports.org/cro/news/2014/12/what-to-do-when-product-repairs-go-wrong/index.htm

    "First, your rights likely depend on whether the technician acted reasonably and on what the contract or work order says.
    If the repair was unsuccessful but the technician took reasonable steps to diagnose and fix the problem,
    you may not be legally entitled to anything.

    “Service providers don’t guarantee that everything will go perfectly. They guarantee that they’ll do it as a reasonably competent person would in that profession,”
    says Richard Alderman, who heads University of Houston’s Consumer for Law Center."
     
  11. Gino

    Gino Premium Subscriber

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    So, Tuesday, before I made this thread, I left a message on his voice=mail about needing to talk to him about his recent invoice and said I was kinda surprised by it. Please call me. He still hasn't called me. Wonder if he had second thoughts or is gonna just 'write me off' ??
     
  12. decalman

    decalman Active Member

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    Decalman inside.jpg
     
    • Like Like x 3
  13. Johnny Best

    Johnny Best Very Active Member

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    Sweet home to have. You could make meth in there for side money.
     
    • Like Like x 1
    • Agree Agree x 1
  14. Andy D

    Andy D Very Active Member

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    Very cool graphic, did you do that by hand?
     
    • Like Like x 1
  15. Phil Swanson

    Phil Swanson Premium Subscriber

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    That's too funny... maybe after a years work that thing might actually move.
     
  16. Phil Swanson

    Phil Swanson Premium Subscriber

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    SO, back on topic. If you did several layouts for a customer and they didn't do the project with you do you charge for your time for doing layouts?
    I find it hard to charge "up front" before any work is done just in case someone blows you off after doing layouts. BUT many sign companies do charge up front to make sure they get paid for their time even though the customer go's somewhere else and is not using their layouts.
     
  17. Gino

    Gino Premium Subscriber

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    Most business minded people will not do any layouts, ideas or sketches for anyone, just for this very reason. If the customer can't get a feel for what you are capable of, by looking around your shop or website, they probably are just price shopping.

    A car lot will let you test drive a car you are interested in, but they won't let you take it home without signing papers and money down.

    A computer guy, who says he can fix my problems and has done so in the past, has my confidence, but if he doesn't deliver any goods, I ain't paying him.

    You build a relationship over time, so some people get preferential treatment, but no one gets a 'free pass' when they are in the wrong, not in my book. We'll see.
     
  18. Gino

    Gino Premium Subscriber

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    Okay....... the guy called me and asked what's the matter ??

    I told him I felt his invoice was outta line for doing nothing, after being told he could indeed fix it and rather quickly. He said, when mixing old software and new hardware, 9 outta 10 times it won't work. He said, did you use my advice ?? Ahhh, what was that, other than you couldn't fix it ??

    I told you to instal your 2019 version from your office.

    No, I cannot do that logistically, nor is it the right thing to do. The office is 20 miles away and if one location is on, the other cannot be on and vice/versa. He said, so..... it's a fix.

    I told him, and we went round and round with his telling me his services are chargeable and I said but you didn't deliver any services.

    After about 10 minutes, it ended up his saying, Okay, I'll remove this invoice form my system on one condition. What's that ??

    You never call me again if you have a problem. That's when he p!ssed me off.

    I said, you couldn't even fix either of the two things you were here to fix. The fax, I got working, later that same afternoon. Don't ask me how, but I fixed it.... and it's been working ever since. The other problem, I asked on a sign forum and it was answered within minutes of posting. Quite frankly, it was a rather easy fix. He said, good, then you got it fixed. Yeah, but not with any of your help. I said why is it, you couldn't or didn't know this rather simple fix ?? You charge me big numbers to do nothing and someone fixed it from about 400 miles away.... for free.

    There's no reason for you to take that stupid stance of telling me not to call you...... I wouldn't call you for anything anyway, after this last performance and then your silly accusations. Therefore, I'll take ya up on not calling you and you tear up my invoice.

    So, although I said I was gonna pay him..... nada, not after that nonsense.

    Again, thank you so much, GB2, for your help and all the others who chimed in with their help.​


    Gino :toasting:
     
  19. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    That was incredibly unprofessional on his part.
     
  20. Jim Hill

    Jim Hill Active Member

    I did the exact same thing you did. I explained my problem when I called the computer guy on the phone and he told me he could fix the problem so he came over and he fixed one of my problems but could not fix another problem with the computer.
    He charged me $420.00 I was not a happy camper about it but I paid him and will never use him again!

    They all talk a good game but then fail to deliver on the talk and fixing what they say they can fix.
    Jim
     
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