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About Subscription Software...

Discussion in 'Business Management' started by GTracer, Aug 3, 2017.

How do you feel about subscription based software?

  1. Like it

  2. Hate it

  3. No opinion

Results are only viewable after voting.
  1. I have the desktop version as well..zero cost.;)
  2. dgerb

    dgerb New Member

    Nov 11, 2015
    If I had received the OP's lengthy response email, they would lose my business. It tells me they don't see past their software, and possibly do not understand all the business interactions. A lecture on license, versus software totally misses the point. If savings in production pays for the subscription, why would that also not pay for a non-subscription license?

    If a software package has a non-expiring license, I have control over it. I can restrict its updates/patches for the most part, and it would not upgrade versions on its own. Subscriptions seem to remove all of that control. That can be a big issue if you have macros running on a version, or you have scripts written that interact with the software. An untested upgrade can completely wreck the production flow and force immediate action or cause problems at a later date when some out of cycle event occurs. Upgrades tend to add and remove features, move buttons, etc. This adds delay in the production beat rate if I have to hunt for where a button went, or discover the function making what I did easy is now removed. This affects the total cost of ownership that was not acknowledged. Imagine meeting with a customer and now have to fumble through the "latest and greatest" since that version dropped and installed over a weekend. What a way to impress your customers.

    Equating subscriptions to payroll for an employee is ridiculous. The employee has skin in the game, and generally I would be either their only source, or second source of income. SW vendor would have hundreds or thousands of income streams, counting each customer separately. If they lose my business, the CEO would not worry about their next paycheck. They are not going to do anything out of plan to help me. If I need an employee to improve, or do something different, I have a chance of giving them incentive's to change. Not so in SW, unless they have less than 100 customers. Ha, I'd would say SW upgrades are like employees that are using: one day they are great, then overnight become less reliable, defiant, or won't work without some intervention.

    To me, staying in business is all about having controls in place to maintain revenue. I'd rather pay more for control over SW, for there are plenty of other things I have no control over.
    • Agree Agree x 2
  3. player

    player Major Contributor

    Apr 24, 2006
    No subscription for me no matter how much someone talks about it.

    I am sick of the monthly payment gerbil wheel. It keeps getting bigger and heavier, and I have to run harder and faster to keep it spinning. Bills bills bill. Now software vampires think they are going to sink their teeth into me? No way. I want to reduce my monthly expenses.
    Last edited: Aug 7, 2017
    • Agree Agree x 1
  4. GTracer

    GTracer Merchant Member

    Apr 28, 2010
    I also do not like programs that update or upgrade all by themselves. That is why Graphic Tracer notifies you that a free update or an upgrade is available. You get to decide if an when you would like to run it.

    Software, like any other tool is intended to make things easier and replace tedious work done by an employee. For example, one man with a chainsaw could possibly replace the work of ten men using axes. I understand from reading this thread that there are people that will not to rent a chainsaw to cut wood for a variety of stated reasons such as... They don't like to pay rent and are upset they can't outright "own" the tool, or they are afraid that sometime down the road they might not be able to get gas to run it, or they feel that they might become too dependent upon the "new technology" if they have to go back to using an axe again.

    The value of a tool, like an employee is not found in what it cost you, but in what it brings in increased production. At the end of the day, was the bottom line greater with the tool than without it? Any tool has to enable you to bring in more revenue than it cost, otherwise it is just taking up space in the toolbox.

    Staying in business is also about being able to compete in the marketplace... being able to provide your customers with the best product at the best price.
    The Graphic Powers team is committed to providing you with tools that will help your business be more profitable in a competitive marketplace.
  5. ikarasu

    ikarasu Member

    Jun 10, 2016
    Port Coquitlam, bc
    If the salesman told me I could replace 10 men with 1 guy using a chainsaw, but he'll only rent me the chainsaw... I would say no. If I didn't need them 10 men, they'd be let go since I had the chainsaw. Then in 5 years, when Mr Chainsaw renter tells me his chainsaw is worth more now than it was 5 years ago, and the price is now 5x what it used to be, I can either pay his fee, or give the chainsaw back and have to re-train 10 guys on how to do the job which no one can do anymore because I Automated the task... I kind of have no choice if I took him up on his initial offer.

    It's the same reason why people don't buy hardware that's not supported well. This $20,000 printer may be better than this 50,000 in every way... But it's made by some guy from who knows where. So in a year when my 20,0000 printer busts down... There's 20,000 in the drain.

    You can raise your prices, you can disappear and close up shop... And everyone who relies on and is used to GT would be stranded.

    If you make a good product, and you put in upgrades people actually want or need... they'll pay for upgrades. I'd never buy a subscription software unless I had no choice. With Adobe products theres no alternatives... With Gtracer there is, with Flexi they give an option of monthly or one time fee.

    You keep saying its better for the customer to have it this way... But if you really believed you were doing it for them, you'd give them the choice of going sub or paying a one time fee. Subscription based software is a way to make more money, to keep a user on the hook to constantly pay... It's for software that coders know wont have any meaningful updates worth paying for.

    Going to a monthly fee is a smart move for you, for what Gtracer is. I'm not going to say you'd make more money selling it as a single license... I'm sure in the long run you won't. Just don't keep trying to tell people this is for them, and saying because we dont want to spend more in the long run / risk stuff, we don't value our time.
    • Agree Agree x 1
  6. player

    player Major Contributor

    Apr 24, 2006
    I have decided never to use Graphic Tracer.
  7. Have you ever checked out Vector magic..?
  8. Fred Weiss

    Fred Weiss Merchant Member

    Sep 11, 2003
    Olympia, WA
    I rarely auto trace. Some of the joy of this line of work is in doing a better job than the next guy and acquiring clients that can see the difference.
    • Like Like x 3
    • Agree Agree x 1
  9. JimmyG

    JimmyG Premium Subscriber

    Apr 1, 2005
    Register, GA
    My best results with Gtracer so far is finding fonts...I haven't had time yet to put Gtracer thru hard trace paces but so far I'm sorta impressed....

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